Tata Capital — Personal loan applied basis of wrong information

I applied for a personal loan as per the website. in website it is clearly mentioned that 15000 salary is the minimum for application, so on basis applied. application number is APPL11357734. I provided all salary slips again asked for my offer letter, so given the same. Now they are telling credit manager rejected due to minimum salary required is 30000. but in website clearly states it is 15000. misleading customers and after getting all documents informing 30000 salary is compulsory. My salary is credited 33000 all months from one year, due to covid crisis april, may and june only credited under 25k, now july previous salary credited 33k, july payslip also provided. i dont why after submitting all documents acting odd to people. really disappointed.
Was this information helpful?
No (0)
Yes (0)
TATA Capital customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2020
TATA Capital Customer Care's response
Hi Renju,
we regret the experience you had to go through. Please share the details regarding your concern at [protected]@tatacapital.com so our team can connect with you and address it at the earliest.
Aug 26, 2020
Updated by Renju Anu
mail id is protected
Aug 31, 2020
Updated by Renju Anu
hello mail id is protected, how without knowing the mail Id I will send you my concern?
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    TATA Capital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    994
    Pending
    26
    Resolved
    558
    TATA Capital Phone
    +91 22 6745 9000
    TATA Capital Address
    One Forbes, Dr. V.B. Gandhi Marg, Fort, Mumbai, Maharashtra, India - 400001
    View all TATA Capital contact information