[Resolved] Tata Capital — poor customer service.

[email protected]

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	www.tatacapital.com/home-loans.htm

Hi,

I wanted to apply for pmay and i bought my flat and home loan in 2016 january, from them i'm trying to apply for pmay none of the tata capital home loan employees are helping me, i have sent several emails to praveen kumar, thenmozhi and escalation team, i m getting a reply after 2 weeks and asking me to wait for some more days, they have lost my documents it seems and they are trying to retrieve it from their server for 3 months, i don't know how a bank can be this irresponsible, how long will i wait? Very worst experience i have with tata capital. I shouldn't have applied loan in this bank and i l make sure that no one in my relatives and friends take a home loan or any loan from tata capital if i don't get this issue addressed immediately. My loan contract number is 9574443

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May 6, 2018

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

TATA Capital Customer Care's response Dear Suruthi,
We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly.

Verified Support

Apr 05, 2018

TATA Capital Customer Care's response Dear Suruthi,

As per our records, a detailed response has been shared on your registered email address. Please do let us know in case you need any further assistance. Thank you.