Tata Capital — pre approved loan - fooling around for 2 months

During August I received a call stating that im qualified for a pre-approved loan and he was telling about all the details and I requested him to make a call after 2 days and I will confirm on the above, I waited for 10 days and I couldn't receive any call from tata capital customer care. So I called customer care one of the representatives told me that I have to visit the branch and submit documents over there, and she provided me the Bangalore branch details to submit the documents. I took a day off and I traveled 20km to reach the branch and I met on of the executive and shared my opportunity number, and he stated that this opportunity number belongs to some other 'SM' in Mumbai and they can't do anything about it. I wasted a complete day traveling to your branch, taking paid leave from the office for nothing rather than returning back home. After that, I didn't receive any calls from tata capital.

Recently again on 21st September I received a call from tata capital again regarding the loan and I confirmed all the details and then he transferred the call to the verification team to verify and fix an appointment for documents collection. I waited on 22nd and 23rd to receive a call from tata capital and I didn't receive any call. on 24th again I called customer care and they told me that I will be assigned to a new 'SM' and he will collect the documents, and till today I didn't receive any call. So today I called customer care and again they told me they will assign an 'SM' and he will call back me regarding this, I didn't receive any calls yet.