Tata Capital — they don't give me date for ecs and directly debited from bank

Address:422001

They don't given me date for ecs and directly debited from bank
No mail no msg because of tatacapital agent make a mistake on my email address and because of there server is down that time i can't loging on my account they make fool
Customer care said to visit at branch and branch said we don't have priority to refund your bouncing charges
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    One Forbes, Dr. V.B. Gandhi Marg, Fort, Mumbai, Maharashtra, India - 400001
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