[Resolved]  Tata Capital — two wheeler loan

Address:

Chennai, Tamil Nadu, 600034

I had obtained a two wheeler loan under the contract number [protected] in the year 2014. I did not get the amortization schedule and unaware of the due date.. I received a collections call from somebody asking for an overdue payment (?), claiming that my ecs did not go through (?). Whilst i had tried making him understand that i was not aware of any ecs that was not funded, he was not ready to listen and abruptly disconnected the call. I then sent a mail to the call centre manager and ensured my payments ware made. There was no dues and i had paid my entire emis fully. The no due letter which was due was too not sent to me post my tenor. I was under the assumption that the loan was fully paid and there was no dues outstanding
However, running a cibil check recently had me in rude shock, that you have depicted me as a "defaulter" for no fault of mine and claimed that i have a "overdue", which was not communicated / or is being communicated until now.

Having said that, i have cleared the "overdue" along with "late payment charges" for an amount of inr 870.26 as depicted by tata capital's official online portal. I have made the payment through internet banking having a bank reference no as [protected] and transaction ref no as 334517 on 15.12.2017. The same has been done on the intention that i do not want any charges to be waived off /reversed though the error was not from my side.

I kindly request the to arrange to send a "no due" letter to both my email id ([protected]@gmail.com) as well as my communication address as updated in the records held and update cibil accordingly