[Resolved]  Tata Capital — unsolicited calls from tata capital asking for personal information

Address:Mumbai City, Maharashtra, 400016
Website:NA

On 10th january 2018 at 4:14pm i received a call from a lady who introduced herself as calling from Tata Capital. She asked for my father Sanjeev Shenvi & addressed me as Aparna Sanjeev Shenvi. She asked for his contact number to be shared with her. On being asked the reason she confirmed that this was with regards to Shubhangi Bhobe and her loan. She asked me my relationship with Mrs. Bhobe & i confirmed that she is my aunt. She again asked for my father’s contact number. On being told that my father passed away on 27th, her reaction was to ask “27th of which month?”. I reiterated that I am his daughter and i would want to know what this call is about and why am I being called asking for my father’s contact number. And also said that if she has my father’s name in the data base why does she not have his number. She did not bother answering me and asked for Mrs. Bhobe’s phone number. I told asked her where she got my number from and she refused to respond. I also asked her that if Mrs. Bhobe has availed of a loan then why does she not have her contact number, she said that apparently Mrs. Bhobe has changed her number and she wants to reconfirm the number. She asked me to dictate her number. I refused to share Mrs. Bhobe’s contact number with a stranger on phone and further asked her why calls were being made to me asking about my father and then further asking about my aunt’s personal details. She said if i was unwilling to answer her questions then i should just say ‘no’. So i said ‘no’ and hung up.

I work for a bank and believe that my personal information has been violated. I have no account/insurance/loan with Tata capital and them calling me and asking for details is unsolicitated.
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Feb 28, 2018
Complaint marked as Resolved 
TATA Capital customer support has been notified about the posted complaint.
Jan 10, 2018
Updated by aparnashenvi
The phone number is [protected]
Verified Support
Jan 28, 2018
TATA Capital Customer Care's response
Dear Aparna,
We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.
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