TATA cards — no option to talk with customer care executive in customer care number

Website:

www.tatacard.com

There are two numbers for calling the tata cards customer care. "[protected]Prefix local the std code) or[protected]Toll free)". None of the numbers has option to talk with the customer care executive. I have problems with my tata credit card where i don't have any option to raise the concerns. Even i have sent an email where i didn't get any reply so far.