Tata Cliq — defective & possible fake product - order id[protected]

Address:	560043
Website:	Tata Cliq.com

Hi, i have ordered the fossil smartwatch through tata cliq app on 27 oct and the same was delivered to me on 29 oct. Upon receipt i found out that the watch was a defective piece and raised the return request same day. And the same was picked up from me on 30 oct. After 10 days of product return i am still struggling to get my money back from tata cliq. I have sent multiple emails and called them several times and unfortunately nobody is helping me to get my refund.in addition to that, i suspect the order which was sent is a possible fake product as the seal was broken and no scratch guards affixed to the watch