Tata Cliq — didn't refund my money back

Address:	Mumbai City, Maharashtra, 695009
Website:	www.tatacliq.com

I brought real me c1 2times but i found a better offer in another site and i cancelled them and ordered it on flipkart but i don't get the refund on my second order but i got the refund of the first order and i had called the customer service but they are telling me that they will connect the complaint to financial department and give the money but still now i didn't receive any information about the refund i ordered on2/11/2018 it had been 3 months i didn't get the refund and i am giving my bank statement also kindly please slove my promblem