[Resolved]  Tata Cliq — Fraud Company - Sends tampered product and disowns itself from any accountability

Address:	Tata Unistore Limited, 1st Floor, Empire Plaza 2, Lal Bahadur Shastri Marg, Chandan Nagar, Vikhroli West, Mumbai, Maharashtra 400083, India
Website:	www.tatacliq.com

I have purchased a medical device(oximeter) for my health needs from Tulip Sales, who is listed as an "authorized" seller on Tata Cliq.

Upon unboxing, it was found that the promised accessories(strap / belt pouch) were fraudulently "taken out" from the original box contents and repackaged before final delivery. A false well-printed "sticker" was applied to the product box, in an attempt to conceal this fraud.

I have been cheated too with the supply of inferior R03(Zinc Carbon) batteries instead of the original LR03(Alkaline) batteries, which was not in compliance with the box contents checklist.

This is a large scale fraud and even other e-commerce portals(such as Amazon India product page) is flooded with several such reviews for Tulip Sales - showing the extent of this "scam", taking advantage of the covid situation. Unfortunately, there is a "0 Days Easy Return" policy for this product – only on Tata Cliq(which is not the case with other leading e-retailers like Flipkart / Amazon, who offer a humble 7 – 10 Days “no-questions asked” return policy even for this medical device).

It was least expected of Tata Cliq to provide a bare minimum support in this matter. Even other portals would not resort to such "cheating" and give undue favoritism to the seller.

The customer support team has surprisingly been found to be extremely unsupportive and unresponsive in this matter.

I have tried pursuing this case with the highest escalation authority as well as their social media team on Facebook, who are surprisingly silent on this matter. The issue has crossed all possible timelines and there is no reason as to why this has been left unattended for over 30+ days now. Will now explore the possibility raising a dispute with my credit card provider. Alternatively - this case is best fit to be taken to the consumer court so that no other innocent customer is harassed unnecessarily.