Tata Cliq — non receipt of the item against order no.[protected] dated 13.10.2018

Address:	712235
Website:	www.tatacliq.com

I am surojit kumar chakraborty form kolkata and also one of the victim of tata cliq fraud. After placing order for 3 nos of 01 ton ac, vide order no.[protected] dated 12.10.2018 &[protected] dated 13.10.2018
After lot of f/up and telephone calls out of 3 ac only one ac was delivered on 23.10.2018 against order no.[protected] dated 12.10.2018.
To my dismay another 02 ac's were pending again following up with them every day as their logistic partner gati was holding the items since 18.102018 & 25.102018 at their godown and not bothered to deliver.
At last, after daily f/up gati came with 02 consignment one against order no[protected] dated 12.10.2018 which consists of one indoor & one out door but against order no.[protected] dated 13.10.2018. They brought 02 indoor units instead of one indoor & one outdoor. Same was shocking to me. While inquiry, gati said that's what they have received and came to deliver.
I simply refused to accept two indoor units and asked them to return the same. Since then, i am following up with tata cliq every day. But none of them are giving any concrete answer or solution. No sr person is coming on phone.
If anyone can guide us how to take up the matter legally. Please advice as we have prevent others from being cheated by tata cliq with their hard earned money.
Thanks.
S. K. Chakraborty