Tata Cliq — refund not got till now

My 27105 got debited from my hdfc creditcard for tata cliq order id[protected] on 22/10/2019. On 23 tata cliq messaged me that he refunded 27105 in my hdfc credit card account with refund transaction no 75503729296034337859250.
But by contacting hdfc customer care with this transaction id they said they did not got money till now 9/11/2019. Please solve my problem urgently.