Tata Cliq — Wrong products delivered. Refund not initiated

Address:	Gurugram
Website:	www.tatacliq.com/?cid=ps:Tata_Brand_Top_Regions_12102022:google:TopRegions_Exact:brand&gclid=Cj0KCQiA2-2eBhClARIsAGLQ2RlocSUVeBjOVP2olZ31ux3B-cBnOJ6X_Id8OVDKgf-Wkp79UO4A_U8aApxZEALw_wcB&gclsrc

Hi,

This to bring to your attention that I had ordered 4 jackets from Tata Neu application on 08th Jan, 2023. Order No.[protected]Woodland Wine Quilted Jacket (₹4, 535), Woodland Dark Green Quilted Jacket (₹4, 251), Woodland Wine Quilted Jacket (₹3, 968) and Woodland Black Quilted Jacket (₹4, 535))

I have received 3 products (Woodland Wine Quilted Jacket (₹4, 535), Woodland Dark Green Quilted Jacket (₹4, 251), Woodland Wine Quilted Jacket (₹3, 968)) on 14th Jan, 2023. However, when I had received the products, I was shocked to see that 2 products (Woodland Wine Quilted Jacket (₹4, 535), Woodland Dark Green Quilted Jacket (₹4, 251)) were totally different from what I had ordered.(attached are pictures for your reference). The products that I had received were sweatshirts, which I believe is used by someone because it had a lot of stains and did not have any tag attached to it. Hence, I had immediately raised a return request for jackets. I have kept the 3rd jacket with me, since I have received what I had ordered. The return request was raised on 14th Jan itself, however the person from XpressBees did not return my products since it did not match the picture. As mentioned earlier, I did not receive any tags on these products since these are used products of someone else, and I had told to the same to the person from XpressBees. However, he denied returning my product and told me that Tata Cliq needs to inform XpressBees about this, only then he'll return the product.

I have been in continuous touch with the customer care executive and have been explaining from day 1 that the products that I have received are used products and are not the ones that I have ordered.

For your reference, I have added images of the products that I had received. For your information, one of the sweatshirt that I had received is of some student from St. John Convent School, Jaipur (blue) and the other black pull over does not have any brand tag. In the front it says 'Be the real you re-generation'. Hoping this description is enough for your investigation.

It has been highly disappointing and poor management from Tata Cliq where they are not able to understand the issue that the customer is facing since the product delivery. Everytime, a new representative calls me and I have to present the whole issue again. No action has been taken yet on my issue and I am now getting frustrated with the kind of customer service that I have been facing from such a reputed organisation.

The products that I had ordered are worth Rs. 8000+, which is a very high amount. Unfortunately, the way the customer has been treated by the customer care representative is very repulsive. Instead, the customer is been blamed for not taking the video of the unpacking process, when I had received the product.

Hence, I would request you to kindly look into this matter personally with immediate effect as this is hampering our daily life activities, dealing with this issue. Below is the email chain that I have been discussing with the customer care representative with attached images. I have added few more images, as requested for better investigation.

Hoping for a quick resolution on the same.