Tata Consultancy Services — Full and final payment not received and tickets are not being answered on alumni portal

I am an ex employee of tcs. My employee id is 2123258.
My last working day was 13th dec. I have not received my full and final payment yet. Ticket no. 999144 has been with been raised since 30th dec. Earlier they said to share bank details again that too was done but now am not geeting any reply and ticket is open with pool only.
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    +91 79 6607 1100
    +91 80 6724 7777
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    No 1, Near Nadigar Sangam, Habibullah Road, T Nagar, Chennai, Tamil Nadu, India - 600017
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