Tata Consultancy Services — not responding properly about my pf withdrawal

Address:	Kolkata, West Bengal, 700156
Website:	TCS Alumni Portal

I have been trying to submit my pf withdrawal application through tcs alumini and every time it shows an error while submitting, it's been over a week that i have been raising tickets and there has been no response. On submitting my complain again i got a response yesterday saying that i should send the application by post where they have not even mentioned the address of the office branch where i need to post. This is sheer carelessness on the helpdesk team. I've got married recently and have shifted to dubai and i'm not allowed to work anymore that is the reason i'm withdrawing my pf amount which i need urgently. So please understand that i'm in dubai and need proper communication on this and with proper resolution.