Tata Consultancy Services — Passport Cover related

Dear Sir/ Madam: This is my experience when I visited the Passport Office in Tambaram, Chennai. I ended up buying Passport Cover thinking that it is a part of the process. TCS staff never told me that it was optional. Why not TATA sell the Passport covers on Amazon / Flipkart / Online or have a separate stall for selling covers so that those who need it can see it and then buy it. Many are forced to buy covers thinking that it is Mandatory or part of the process. TATA is cheating the citizens by forcing them to buy something that they really do not require. Kindly look into this and please stop this looting by TATA. Even when I checked with my neighbour who had recently received the passport, they also said that they felt cheated. I could not imagine a reputed company like TATA is involving in such fraudulent activity. Moreover, the cover that I received was not even worth the money that I have spent for it. Kindly look into this issue seriously and please stop TATA from misusing a Government Office. Thank you.