Tata Consultancy Services — Service and release letter not received

Address:

TCs kolkata Gitanjali park

It's been more than a week since my full and final settlement letter been generated. As per FAQs of alumni portal it states within 2 days after FFS document is created we should receive the pending docs.In my new company they are asking for experience letter. I have a deadline to submit but TCS helpdesk is not responding and keeping my tickets in open status. My name is Tarun Gogoi. Left on 29.10.2021 from TCS Gitanjali