Tata Motors — 2020 BS6, Tata Altroz XT(p)

Address:

Mangalathi Kumarakom

Dear Sir/Madam
Complaint: 2020 BS6, Tata Altroz XT(p)
On (08/10/2020) I purchased a motor vehicle from MK Motors Kottayam ( 2020 Model, Altroz XT(p) Down town Red and Chassis number:MAT632103LPHH1654, Engine Number REVTRN10HZXM09940, and TP registration number:KL2020-T/R-0609AX). Unfortunately, the vehicle has not been satisfactory because

1. Gear systems complaints
The gear system not working properly from 5th November 2020 (From 1600 km), fifth gear and reverse gear are not working, If you have already taken the car back for service on 06/11/2020, your mechanic inspected my vehicle and agreed to fix the problem under warranty, however, when I collected the vehicle 07/11/2020, 2pm and started using it again, the problem was still there. Then your subordinates are retaken the car back for service, at that time your mechanics inspected my vehicle and unscrew the gearbox and tighten the clutch in a way
The gear system not working properly from 5th November 2020 (From 1620 km), fifth gear and reverse gear are not working, am forwarded this complaint to MK motors on 5th November, am already pointed that the vehicle is not in a running condition because of gear compliant, Then, Technicians are came to my home and carry my vehicle to workshop on 06th November and there after MK motors informing me that the vehicle have no more complaints and also the gear have no complaints. thereafter, i got the vehicle on 07th November 2pm. when i was driving i noticed the gear complaint (I felt) that time the reverse gear was not working no movement forward and backward (5th gear and Reverse). Am again forward a complaint to MK motors service department,
The department was told me, your vehicle had no complaints, if you have feel any complaints, and it’s your own mistake
Then i took a video and forward to MK Motors technical staff, there after two technicians are came to my home and checked the vehicle at 5.30pm, and said me the vehicle have gear box compliant. then the technicians are unscrewing the gearbox and tighten the clutch cable in front of me, no more positive response from gear shifting, sometime its working and sometime it’s not working There after the technicians give me spare vehicle and carry my vehicle to workshop on 8.45 pm
2. Poor Millage (Below expected mileage)
Company guaranteed the above 1199 CC Petrol Model Millage is 19KM/Littre but I got only 12 KM/Littre
3. Some Vibrations and noise are snooping from steering wheel while driving
4. once again am remind you that when i noticed the vehicle technical complaint and forward the complaint to MK Motors, they can’t provide proper service
or
i think the vehicle is not perfect, so MK motors service have not efficient to solve such type of technical issues

I am really disappointed in this matter that the 10 year old vehicle in my garage which completed 8 years and 1.20 lakh kilometres has never any such kind of issues till date. The car which i dreamed of is only 1 month old and covered only 1700 kms showing these kind of issues.
I am really frustrated in this matter that the car of my choice from India's best car manufacture and one of the best dealers is really unlucky for me..
My choice for TATA Altroz was after getting so much positive experience from the existing owners but now all my expectations is below the benchmark..
I think used car is better than this vehicle, used vehicle have also get 1 year free service and warranty, and that kind of vehicles available in lesser amount. I brought this (Tata Altroz XT) after paying full amount like a new healthy car, so I expect a new healthy vehicle as prescribed in advertisement, as a consumer am not expecting this type of technical errors.
Considering the above facts I sincerely requesting your good self to kindly resolve my issue at higher priority and make necessary arrangements for car replacement or pay back the money and take back the car..

I am expecting and positive response in 7 days’ time else I may be forced to consumer protection or through the courts..

Yours faithfully

Himamol Joseph