[Resolved]  Tata Motors — after sale service nexon pune

Address:

Pune, Maharashtra, 411015

I have purchased nexon xza+ on 06/09/18 from tata's dealer: rudra motors in pune. After 2900 km, i observed quacky noise in left front suspension.

Visited rudra motors on 02/12/18 at 1 pm. After waiting for 2025 minutes one of the service advisor attend my complaint & suggested to come next day. When asked another advisor, he called technician & supervisor. After trial of car, technician started working on it, till 6 pm he tried various corrections & even after many trials issue was not resolved. Finally i was told to leave car with them & thanks to supervisor that he managed me to drop till half of the way to my home.

Next day 03/12/18, i didn. T received any call till 4.20 pm hence i called for update & received feedback that shockers pads need to be replaced. Advisor told me that it will take 4-5 days but supervisor politely informed that he will try for tomorrow.

Today 04/12/18, advisor informed me that shocker pads will take time to arrive & manager has decided to deliver my vehicle.

Within this three days,
I have wasted my 5 hours at service station,
2 days travelling in public transport during winter season though i am paying installments of car & most painful thing is don't know when this issue will be resolved and whether tata motors is going to take this seriously or not. Choosing tata vehicle at rs. 12.18 lakhs, is my mistake?