Tata Motors Complaints & Reviews

To, Date- 20thAug’2008
M/s. Sarala Automobiles,
Rourkela.

Sub: - Problem related to fuel pump assembly of bus no. – JH – 01Q – 1500.
Ref: - My previous various complain letters and e-mails in this regard.
Your e-mail in this regard and letter of TATA Motors, B B Bhadale, Officer - Customer Assistance Centre, Tata Motors Ltd. LBS Marg, Wagle Estate, Thane (w) and letter to ASO, TML, BBSR along with my e-mail of 16thAug’08

Sir,
Last time you people directed me to bring the vehicle at your workshop for necessary check up, road trail, average test and necessary action for the rectification of my complain. You had proposed to send the FIP for rectification to Kailash Diesel, Cuttack and you have also intimated the same to ASO, TML, BBSR. Again you had sent a letter to me to bring the vehicle to your workshop for necessary check up and road trial AND personally assured me that you have sent a demand letter to the concerning department of TML for replacement with new FIP.
Because M/s Golden Diesels could not rectified the problem which could be seen clearly from their Job cards nos.- E-74495 and E-77397. Which is clearly showing that they could not cured the problem and the FIP had been fitted at your workshop with this assurance that this will be replaced as soon as possible. That time this was fitted by your mechanic with full advanced tuning adjustments because it was not working properly as normal stage and fuel pump stopped working randomly with emitting high quantity o[censored]nburned white smoke. Thereafter I had visited so many times at your office of the workshop regarding taking information for replacement of new FIP but always it was assured me by your office staff that as soon as new FIP will be sanctioned by TML we will inform you by e-mail or by post on my postal address at Rourkela.
That on 17th Aug’08 I once again bring the vehicle at your workshop for checkup the same problem and complain of excess over heating, now again you send the FIP for repairing to M/s Golden Diesels, after inspection the FIP now they are demanding estimated money Rs.6, 500/- from me before touching FIP for further repairing process.
I am not in possessions to spend Rs 6, 500/- towards repairing cost of FIP.
AND at last it is again still request that please look into the matter and manage to resolve my ongoing issue in your workshop. Taking these things into the consideration and request you people to discuss the issue with TATA MOTORS and solve my ongoing problem.
Thanking you,
Yours truly,

Dinesh Mehta. Mail I/D- [protected]@yahoo.co.in
Copy forward – consumer complaint.in regarding TATA MOTORS.

Sir,

I purchase one tata indica v2 diesel car on 15.2.2006, registration no.is TN-21-H-4972, i am paying EMI regularly without any penalty. but the tata motors send the legal notice for HP-agreement, they stated that penalty amount of Rs.18745/-(approx). but i have issued blank cheque leaf and also cheque issued for the amount of Rs.237440/-.My bank a/c also reflecting surplus fund, in that case tata motors issued a legal notice for me. this is very stress on my health. further 4 wheeler supplied to me is also causing problem by consuming more oil and non-working of alternator the battery is run down right from the begining of the day purchased, which is another stress for me.so, i am feel very bad about tata motors.

Sub: 1. Poor PDI of the cars to be delivered to the customer.
2. Time consuming exercise to get the car in order.

Ref: New INDICA Turbo-TLC with chasis number
RZP45997 purchased on 30.06.08 in the name of
Dr. Promila Kishor

Sir,

This is to bring to your kind attention the poor performance of the service staff at your workshop where the cars go for PDI .We had purchased the above-mentioned Car on 30.06.08. Magma Shrachi financed the car and we made the balance payment on the 30.06.08. The tank of the car was got filled with 5 ltr of diesel by the concerned authority of your showroom. Next morning (1.07.08) we started the car and following observations were made:

1. The sound of the engine was much more and different from the order two
Turbo Indica we own in the family. There were uneasy noises at regular
interval.
2. The carpet of the navigator seat was very wet. The AC pipe was found to be
defective and the AC water was coming inside. A pool of water had collected
on the carpet.
3. The alignment of the wheels was not done.
4. The Defogger equipment was not working.

The car was taken to the showroom and these complaints were brought into the notice of the sale staff over there. We were assured that these complaints would be addressed and the car would be delivered to us on next day that is 04.07.08 at our residence. We called on 8th and were told that it would be sent in an hour. The time elapsed and we went to take the car and we found the carpet as wet as we had left it few days back. There was no proper response to it and no one knew whether all the problems were addressed or not. We left the car with instruction to inform us when it was ready to be delivered. We received a call on 11th July informing us that the car is ready. We asked the concerned authority to send the car at our residence. The keys were handed to the staff at my hospital.

The engine of the car was put on and the sound was terrible and worse than before. Next
Morning though it subsided but not to the level as Turbo Indica should have. The carpet was still very wet. This irritated me and further inspections were not made.

Sir, it’s been many days that the so called NEW CAR with very less noisy TURBO engine of TATA has not been able to be properly delivered to the customer by your dealership. There are nagging problems and noises at regular interval that may need adjustments.

We had left the car at your showroom with 47 km reading and it was 181 km with half tank empty at the time of delivery at our place on 11.07.08 at 8 p.m WHO WILL PAY FOR THE FUEL CONSUMPTION TILL IT IS FREE OF PROBLEMS. WHO WILL PAY THE INTEREST THAT I AM PAYING WHICH STARTS FROM THE DAY OF PURCHASE FOR ME.

Sir, we regret of severing our relations with Society Motors from where we had been purchasing TATA cars for the last 5 years. We regret our decision to purchase the car from your dealership, which was only to keep the honour of words of our family member who had initiated the discussion regarding the purchase of car from you. We were promised discounts of Rs 43000/- which was not depending on the issue of Finance and Insurance. We were offered discounts worth Rs 36000/- as we were misled about the prices of accessories and that too were faulty and are of no use now. We were not even given warranty card for the stereo, which was found out of order when the cars came to us on 11.07.08 from your showroom. We gave a Cheque of Rs 95301/- including Rs 21280/- on account of RTO expenses and Rs. 3450/- for EWP. We received a receipt of Rs.18880/- from RTO instead of Rs 21280/- We have still not received the Invoice and the EWP booklet that should have been made available to us on 30.06.08.

Today the car did not start. We telephoned the sales executive about the problem. We received a call from your Rooma Workshop to inquire about the problem. We told them about it and the answer we received was “So what if you have purchased a new Car and the new car also gives many problems.”

We have never faced such a mental agony on purchase of new car. It has been painfull experience with your company. Your company has made us a fool.

We should be delivered a new car with same model and colour specification in lieu of the car already delivered to us. We do not want any accessories to be fitted from your company as we have lost the trust. We need a refund order in cheque of the amount equal to the value of the discounts that have been given to us in form of accessories.

We should not be forced to bring this issue with the TATA MOTORS and consumer court.


Yours Sincerely,

Dr. Promila Kishor

i travel daily from rajpura(patiala) to ludhiana .all daily passanger suffer many problems related to railway compartments .the train bording from ambala cant to amritsar that train no is 1ul passanger train .this train is to short with lesser compartment or no toilet facility specialy for senior citizen.or old persons who can't tolerate with uirenail problem .or this train is so short or daily passaner are more and no seat facilty provided for all person.past this train boarding from ambala cant to ludhiana but at present this is gone to amaritsar with same passanger capacty.so please forwad my complaint to railway minister .how we tolerate that problem

hi,

i am using Indica DLG from Mar 2005, from six months onwards after purchase problems started and the service guys at Concorde, Manipal and Prerana where looting money and the problems never got fixed.

Significant among these were mounting bolt not tightened properly and they were not able to identify, Oil leak from stearing oil tank - concorde, decarbonising done and fuel pump got damaged - Manipal, replacements for 4 heater plugs (did not give back what was replaced also) for a problem of fuel pump.

i nowadays advice people to stay away from tata motors

Dear Sirs,
I am Vaneet Taneja owner of TATA SAFARI Car HR-38-K-4700. On 2nd June 2008 i faced a problem in my car of Center Locking & some oil pressure light indicator problem which was continiousily bliking. So that i sent my car to Tayal Motors India Private Limtied, Faridabad wide Job Card No. JC-Tayal-FR[protected] dated 02/06/2008. During Service Tayal Motors change various parts & raised a Bill of Rs.3, 916/- wided Invoice No. Tayal-FR[protected] dated 04/06/2008. At the time of delivery of my car on 4th june 2008 the service advisor Mr. Feeroz alam tell to us that all chek-ups are done & there nothing pending in any kind of problem in my car. Next Day on 5th June 2008 when i am driving my car in faridabad, there are some smoke came out from bonnet and i am again sent my car to Tayal Motors wide Job Card No. JC-Tayal-FR[protected] dated 5-6-2008. During This one day period i drive my car only for 71 Kms. At the time of handing over the car to Mr. Feeroz Alam tells to us there are some problem in Hous Pipe. On 7th of june 2008 Mr. Alam Called to us that your car is ready & your bill is Rs.450/- . When my person (Mr. Manoj Sharma) goes for the delivery, it dosen't even Start. They Kept the Car again for one to check. Next day we call for the status than Mr. Feeroz Alam asked that the "engine karna padega" & it will cost about 30000/-. We were shocked & after few arguments they asked for 50% of the expenses. Then Manager Mr. Vinay Srivastava called me at my mobile and convience me to bear 50% of expenses. I was not having any other option, so i got agree. But after such a long period today they are asking to us that "Car ka Head Bhi Kharab Ho Gaya Hai". I am compeletly shocked. These people are playing with car engine, because i handed over my car in very good running condition. After getting frustreted i tried to contact the senior persons of Tayal Motors but nobody responding me & when i am enquire about Mr. Vinay Srivastav, they told me that he is on long leave. After that i tried to contact from you website but even there you customer care link is not working. Then i go to your toll free number [protected] and talk to Ms. Neha at 1:20 p.m. She ask to call back after 15 minutes. But after waiting for 2 hours i call her back, then she again ask me to call after 15 minutes, but after insisting she gave me complaint referance number [protected]. She assures me that she call back to me with in half an hour, but now at time 5:10 p.m. i have not received any call from her or any other person.

Please do the needful and make justice with me & my car.
Waiting for your early response.
Regards
Vaneet Taneja
Mobile : + 91 [protected]; + 91 [protected]
email : [protected]@gmail.com

I am a proud owner of Tata Indica Car since year 2000.
Since being in Army I was on transferable job, thus my car CH-03 A 8323 has seen various Authorised workshops in cities like chennai, chandigarh, dehradun, OOty, coimbatore and Delhi.
Unfortunately its Delhi where I have seen totally unethical way of handeling customer and fleasing money out of their pockets.
This complaint is against Auto Links Enterprises (I) Ltd Aruna Asaf Ali Marg, Vasant Kunj New Delhi 110070 wherein my car is going in and out for a complaint of overheating.
First time its bottle and Ac Pump was replaced, second time entire pipe line was changed and third time radiator fan still the problem exsisit.
When I call within 24h they responded saying you come we will open a job card, I said why shall I pay more now you need to come and take the car as I was out of station and my wife refuse to touch her car since it is bothering her on daily basis.
My car is standing and we are not using but Autolink business is flureshing.
Request to take an action.

i have purchased indiac dicor, dlg car on 7/5/2008. the car was puncture yesterday. but while repairing the pucture we found that the tube was cut in two pieces, but the tyre was undamaged. the workshop manager of sanya motors (for tata motors), aurangabad, who said that we will not do anything for that. you can complain about it. the workshop mechanics also were surprised, they said they have never seen such types of tube damage before this.
within only 8 days if the tube was cut in pieces, then if travel in remote places if such thing happens then what should we do. my complaint is with the tata motors as well as with the goodyear tyre compay, that why they use such product which is harmfull and dangerous to the users.
i have given the tube to the sanya motors for verification. i want to file case against such products in the consumer court.

Sub: Complaint and refund of repair charges of vehicle under warranty period. Bearing invoice no AuindP-nv[protected] and job card no—JC/AuINDP-NV[protected] DT3-4-08


I have purchased Tata Indigo Dicore and indica at M/s Manicbag Hubli on 30th dec 2007And registered at RTO Hubli of bearing no ka-25 n 8587

on 2/4/2008 when I had been to gao for my business work and when we were in the said vehicle in Madgao Goa it was suddenly stopped in the midway and the vehicle was to tod to Authorised tata service station after contacting under helpline service name M/s Auto Industries Goa pvt ltd.

On 3/4/2008 on my personal enqury your authorized service station people not responded properly and give erasive answer that the vehicle will taken for checkup only after two days in spite my requesting them that I am not alocalite and coming over their for business purpose and hence attend to my vehicle immediately

I have under the compelling circumstance. Contacted M/s Manikbag Hubli and my friend who is railway station master in madgao Goa and only after their intervention and prepare from then M/s Auto Industries Goa pvt ltd.
People started attending to my vehicle around 12 noon and even on request they have not supplied provintion estimate copies and answer very roughly. It was MR Elroy Vas who was very rude to us

After the necessary repairs in the evening they asked us to pay the bill starting that clutch plate was replaced amount to Rs5400/- surprtry only did not consider my plea of warranty period and to hand over the old clutch plate for having been replaced.

When I asked then that my vehicle only 3months vehicle and my self alone is driving the vehicle have driving experience of more than 15yrs period 3-4diffrent cars and their must be many activity defect in clutch plate for this he gave several reasons in arrogant way .

After the repair we noticed that power window is not properly working which was functioning properly before going for repair. They said it is not their job we have fited it from outside further the vehicle is not properly prepared I am again thinkig to leave the vehicle for repairs at m/s manikbaghubli.

Hence if this is the fact warranty period is considered to be bogus company service are more irrespectable and arrogant with customers and they treated as very badly

Hence I request you to refund reparing charges and amount to Rs5400/- and take action against Mr. Elroy vas and M/s Auto Industries Goa pvt ltd. And ask their to behave properly and politely with customers

From your end no response is received with in 2week from the date receipt this letter. I have no other option but to approach consumer forum for redresal.
Thanking you

sir
i had given compaint on 12/4/2008 and your complaint no --1--[protected] and recived sms on my phone no [protected] and i was asked to contact manickbag belgum which was later transfered manikbag hubli -- now pulling on for 15days then are asking me to contact to your headoffice through mail, whether it is possible for you to attend my complaint or shall i go to court
waiting for response

Hi Complaints Board,

I met with an accident on 11th of March, and there was huge damage in my CAR (Tata Indiaca-number :DL3c AX-0168).
I took the car to TATA MOTORS AUTHORISED SERVICE STATION at kanpur named "SAI MOTORS".
Workshop managers and Insurance company surveyer seems to have a pact and they delayed the repair of car for 20 days, and started on 1st april.
They strike a deal and showed less damage than actual so that it get repaired at SAI MOTORS and they can get there cut out of it and Consumer would suffer for a long time.
Still car is with SAI MOTORS and I dont have any clue when they are going to deliver it to me and with what quality of service.
Its a huge concern for me and I would request Complaints Board to have an Immediate action against them.
Looking forward to your kind cooperation.
Thanks & Regards,
Ashish Verma

I bought Indica Turbo DLG model in April 2006. In these 2 years all I have been doing is running around different service stations so that my car's performance increase. The car pulls to one side and has eaten up my tyres. Even though the car has done 36K Kms but tyre condition shows at least 65K Kms. The engine is no good than a normal diesel engine that they fit in the other cars. The mileage is as low as 14.5kmpl to 15kmpl. 5 years ago while I had a DLE model, i was much happier than this car. It gave me a minimum mileage of 20 kmpl in city and 23 on highways. This car's pickup was good only till the first service got done. Since then I have been changing service stations thinking something works!!! I have written to TATA motors also many times. They appointed a dealer here but of no good use... Very Poor Show by TATA motors... no expected from them.

dear sir,

sub:-work not done they charged 13000.00


my name is yoganand boyapati i am from andhrapradesh guntur

i have taken my car for servicing no is ap07 ab1026 for 100000 lack servecing they have taken all the complaints list ofter they gave me with wash same as is my car, they charged 13000.00 rs to me

i ve every proofe and all the bills are with me i told that manager to complaint agenest u r company he gave very rood answars

i felt very bad about the company

pls take immaiadate action

jasper moters andhra pradesh guntur
chandra (guntur)
cell number [protected]
Dealership Name : M/s. Jasper Industries Pvt. Ltd
Address : Sumanth Complex
Near Benz Co.
M.G Road
City : Vijaayawada
Pincode : 520 010
State : Andhra Pradesh
Phone no :[protected]




regards
ypganand.b
[protected]

i don't know how/why the esteemed organsations like "manipal motors" recruit, and keep such uncivilized, unprofessional, unethical, useless ppls like this one Mr, Harikrishnan, i am planning to book my second car a indicaturbo from manipalmotors in march end, but such attitude towards customers is making me to think again for opting manipal-motors.

dear sir/madam,



myself amit maheshwary. i purchased a new safari 2.2 vtt dicor lx model from ludhiana on08/02/2008.since the day i purchased this car i am very upset and i am shocked how can a tata product can be like this.the day i purchased the car the door lock broke.next day it was in workshop.then they took 2 days for this problem.then again its air conditioner had a problem.the car goes left when i apply the brakes.and now the steering oil is leaking and they have opened each and every part of the steering and suspension and engine.i dont know what to do.i am typing this complaint in hope that either my car is replaced or the problem is rectified fully which i dont think in this piece can happen.i purchased this car from garyson motors ludhiana.i think they gave me a defected piece.they cheated me.now i am not sure what to do.you suggest me should i sell off this car if you are not going to take any action.
my details are as follows-

m/s-power rectifying equipments ludhiana
address -k 278 phase 8 focal point ludhiana
postal code-141010
mobile number-[protected]
fax number[protected]
email [protected]@powerengineer.biz
[protected]@powerengineer.biz

car number-pb10tc 0445
car purchased-safari dicor 2.2 vtt
date of purchase-08/02/2008
chassis no-403066ARZN00172
engine no-MSZJ01598
colour-quartz black
purchased from-garyson motors pvt ltd ludhiana

To,
The GENRAL MANAGER
TATA MOTORS LTD,

Sir,
I have purchased a tata indica xeta in May 06 from Srinathji motors,Ghaziabad.Since then i m facing many problems from your sales department.Firstly i have purchased petrol version and was issued diesel RC.On complaing to the concrening athourty i was informed that due to clerical mistake it was done so and will be corrected.But was not made, and after a period of 3 months was informed that nothing can be done from our side u have to get it corrected urself as only three months are given to the customer for any clerical mistake. As well employee o[censored]rs made such idiotic comments that i[censored] want to conplain then u can as nothing is going to happen from senior athourities.I have made telephonic complaint at ur complaint office in gurgaon,but nothing was done.
Now again without informing me the concerning athourity has again made inconvenience to me by not informing me prior that the cheque through which the lone payments are made had finished.The concerning athourity had taken the penalty and collected the cheques.Sir with due respect i just want to make a simple query that after sale all the formalities and the clerical work is to be done by customer and even the mistake done from ur side is also fullfiled by the customer only?
Each and every time i m not going to pay and also going to take mental tension.Iam a doctor by profession so i m not having time,but because o[censored]r incoperation i m rgularly missing my OPD's because of this i am having financal loss as well inconvenience also.Please do the needfull.Hope that i will get a positive respose from ur side atleast.

Thanking U
Dr.Suman Singh
291,Sector-1, Vaishali,Ghaziabad
Pin-201010

Sir,
I bought a tata indigo DLX grand from motor sales lko.chesis no. is 609171cszp51410,engine no.1.4 dicor5cszw00773.I had paid for a car phone 4 my car and i was told it would be given 2me after 2days.I bought this car on 19,10,07 and after repeatively asking 4 my phone which i had paid 4 ,I was told 2day on 12,12,07 that it cant be given 2me ,and also my money cant be refunded as the receipt has already been made on 19,10,07.I need halp from the consumer forum 2 look into this matter and if possible ask Mr.Ratan Tata to take some action on this case because the consumer relyes on the company when he buys a tata product.

We are having HP ga connection and residing in Warje area of Pune
Sinse last month Ambika gas agency's -warje 's office has been closed .No information has been given to customer from where now we should go to get the new cylinder.
This is not done!! HP should make aware the customer if any agency closes like this.the big question infront of all o[censored]s is "'where to go"'

Requested Sir/Madam,

I have bought the tata indigo LX dicor in March 2007 and facing lot of troubles with this new car from the initial period itself. I have suffered a lot, this car has taken my piece of mind. I want tata to take this car back and want my money back with the
compensation for the harassment and the pain I have gone through since last 6 months.

I got my car back from the service center yesterday (20th October), the quality check was not done at all. The coolant level was below minimum LEVEL, it was beyond MAX, when the helpline pulled my car from road. The ECU was not even screwed up properly, there was only 1 screw tighten up and others screw spots were empty. They have changed parts in past and they have changed it again, I am not sure about the life of this car. They claimed one problem resolved but the next one start appearing immediately... There is lot of NOISE from engine now, even the TURBO charger.s perfromance is worst now..

I am unable to paste all the communications here beacuse only 8000 characters are allowed, Please review the LAST communication done with TATA motors, I am very very FRUSTRATED with this product and want my MONEY BACK right away....

Please review the below emails or call me at [protected] or [protected] to get more details. PLEASE HELP......................... :-(

From: bm.[protected]@xpsworld.com
To: rishi.[protected]@tatamotors.com
CC: debasis.[protected]@tatamotors.com; [protected]@tatamotors.com; girish.[protected]@tatamotors.com; [protected]@hotmail.com; [protected]@hotmail.com
Subject: Re: Tata escalation
Date: Tue, 23 Oct 2007 09:42:10 +0530

Dear Rishi

Thanks for your response at least I have received one communication from
your side.

I did not get the chance to reply on this email yesterday.

My observation after taking the car from the work shop is as follows:-


After so many days of frustrating experience on the service for rectifying
the "Check Engine" (which I am still not sure is resolved till now), A/C,
Engine Vibration, Black SMOKE, COOLANT seal, Power steering belt, Injectors,
Fuel PUMP, ECU, RAIL etc. etc.. ISSUES, I have following quality related
issues/concerns when it was OK from TATA to take out my car from service
station (after wash):

1). Coolant level in the engine was below the minimum level mark, it was
topped up at the second service few days back.

2). ECU component and its screws were missing and it was hanging on just one
screw and when I reported it then only it got fixed. Don't think it's
customer responsibility to check each and every component after the service.

3). Rear view mirror control lock was damaged, the mirror got replaced when
I noticed it and did complaint about it.

4). The tool which was used to TOE my car by helpline from my tool kit, was
still attached to the car at the time of delivery.

5). The left NoSaL was not working properly and it was discussed at least 3
times with the service advisors but it is still not working. It is still
not available in store.

6). I went out from the service station with my car and after running 1 km,
I realized that my service book was not kept in the car. I took the U-TURN
and then got back my service book from there.

The above issues caused tremendous inconvenience to me, I reached service
station at 1:45 PM and my car was delivered at 3:30 PM.

Apart from the above issues, I am not satisfied with the car performance.

1. The engine noise is breaking the SILENT INSULATED cabin protection and
adding more frustration now.

2. At 2000 RPM, there is very high engine noise, everyone sitting inside has
noticed this irritating sound.

3. The PICK-UP is not up to the mark. The Variable Geometry
Turbocharger(VGT) is not working at all, it was getting charge at 2200 RPM
before but now after changing the COMPONENTS it is not getting charged even
at 3000 RPM.

There are problems after problems appearing in my vehicle, I don't think
that I have time and patience to live with this situation now as I have lost
my trust on this car and its service standards. In a nut shell, I would
like to request to take your car back and give my money back.

I hope at higher management you have different attitude towards customers.

I am requesting you to please please please give me some piece of mind,
please take this car back.....


B.M GHAI





Dear Mr.Ghai,
This is in ref.with your mail below about the complaints in the car &
our discussion some time back today. The car has been repaired for all
the complaints & was road tested thoroughly by us before delivering to
your goodself.We assure you the best of our service attention always.
Please let us know if any service need arises in future.
As there were some apprehensions about the higher engine noise levels
post repair, though we found all the parameters absolutely normal during
the road test, we would like to have a joint test ride as per your
convenience if any such need comes.
Once again thanking you for your cooperation & patience.
Thanks & regards

Rishi Kumar Sharma
Regional Technical Support Manager,North

Contact no.[protected]

From: BM GHAI [mailto:bm.[protected]@xpsworld.com]
Sent: Thursday, October 18, 2007 10:47 AM
To: GUPTA J H [ Regional Manager (PCBU) - North , Mumbai PCBU , New
Delhi-RO ] ; RAY DEBASIS [ Head (Corporate Communications) , Mumbai
Corporate , Mumbai ] ; SAWANT (Mrs) RUPALI D [ Senior Assistant
(Customer Care Cell) , Mumbai PCBU , Mumbai ] ; DESHPANDE GIRISH C [
Divisional Manager (Customer Support) , Mumbai PCBU , Mumbai ]
Cc: [protected]@hotmail.com; [protected]@hotmail.com
Subject: Fw: Tata escalation




I am not sure if anyone is going to reply me on this
email but I don't find any other email address YET to
EXPRESS the mental torture and the financial loss I am
suffering through. I am in TCI since 30 years or so
and dealing with TATA since last 15 years for my
company but have never realised that one day when I
would do trust on TATA for my own passenger car, I
would have to suffer.

My car is still in DHINGRA motor workshop (Gurgaon),
the car was pulled by TATA service helpline car on
16th october 2007 from my home. In the workstation,
the check engine light was checked, error codes were
noted & removed. The cam sensor was cleaned, the
NEWLY changed (changed 20 days back (approx.)
INJECTORS were cleaned, test drive was taken for 50 KM
or so in the presence of the TATA technical service
manager of Northen Region "Mr. Rishi" and the
injector codes were also rewritten using EMS in his
presence.

I told him (Mr. Rishi) that I was not willing to take
this car, this car has taken my piece of mind. I was
not able to attened the office meetings in time, I
used to visit our Rewari office once a week, but I am
not able to use this car as it got stuck in between
NH-8. Every day I am struggling to reach my office on
time. I have taken so much TIME OFF(s) from office to
visit TATA workshop (at least 50-60 times in last 3-4
months), most of my work was impacted due to this and
I am really really FRSUTRATED. Every day my office
collugues ask about my car and the matter has been
discussed with the HIGHER management as well.

"Mr. Rishi" somehow convinced me to take the car and
asked me to call him directly at his cellphone #
"[protected]" in case I face any problem. The car was
delivered to me at 17th OCTOBER 2007 around
12:15 PM. I was going to my office from there, after
6 minutes of car delivery, after just 2.5 KM run the
check message appeared again, my car got stuck on
highway and I was helpless. I know how I managed
to reach at the side lane to safe myself from the
traffic behind.

I called up Mr. Rishi at "[protected]" right away and
explained the situation. He asked me to start the
engine, switched off, switched on, increase RPM, I
followed all his intructions but nothing helped. The
car was continously showing CHECK engine, it was
stopped moving from that SPOT. I was feeling so
HELPLESS again after SPENDING 6.25 lacs on a POWERFUL
engine. They have sent the tata helpline car on that
spot and the car was pulled again to workshop (at 1 PM
IST on 17th OCTOBER 2007) just after 45 mins of
delivery.

I called my office person to pick me up from that
spot, it was so EMBARRASING for me. I visited the
workshop at 5:30 PM on 17th OCTOBER 2007 and found
that MR. Rishi was attending with my car. I was
there till 7:00 PM or so. The recommendations from
him now are:-


1. All the injectors are needs to be changed again.
2. Fuel PUMP is need to be changed.
3. Speed sensor is need to be changed.
4. EMU is need to be changed.
5. RAIL is need to be changed.

etc. etc..

I don't want to KEEP this TRASH BOX with me for sure.
I want TATA to take this CAR back and return my MONEY
right away, I want TATA to compensate me for the
harrasment, embarrasement and the pain I have gone
through since last 6 months. I am really FRUSTRATED


I await for next 24 hours to proceed further..........



----- Original Message -----
From: BM GHAI
To: debasis.[protected]@tatamotors.com
Cc: [protected]@tatamotors.com ; girish.[protected]@tatamotors.com ;
[protected]@hotmail.com ; [protected]@hotmail.com
Sent: Monday, October 15, 2007 6:39 PM
Subject: Fw:





I am wondering about the response time to even
acknowledge my email. I have not got any single
email/call to acknowledge this email from TATA support
yet.

I have suffered a lot, this car has taken my piece of
mind. I want tata to take this car back and
compensate me for the harassment and the pain I have
gone through since last 6 months.

I would await your response for next 24 hours unless I
would be forced to proceed towards MEDIA and CONSUMER
court for JUSTICE further. As a manager in TCI
branch, I would be representing this case in front of
BOARD of Directors to decide on further dealing with
TATA for buying TATA trucks and cars for the company.

THIS car is risky car and the maintenance under 8500
KM have crossed all the LIMITS. The car is under
warranty but that does not mean the customer should
not be worried about the parts changed to rectify the
problems. This is a NEW car, a POWERFUL DICOR engine
from TATA then.....

1. Why the check engine message started appearing from
the next week itself after buying the car and has not
been resolved till now?

2. WHY the engine is eating too much of coolant? at
the first service some coolant seal was changed and
the coolant was topped up, before the second service
(at 8000 KM Approx.) the coolant was topped up again
in workshop.

3. WHY the injectors have been changed at only 8000 KM
run.

4. WHY the A/C stopped working in between around 7500
KM run and the complete wiring had changed at 8200 KM.

5. WHY the Power starring BELT and other BELT have
been changed at 8200 KM only?

I can analyze the LIFE of the above parts is 6 months,
WHAT is the LIFE of this CAR?? Here are the problems
and the service I got to address these problems till
now on this INDIGO DICOR (march-2007) model:-


1. On next day after buying the vehicle, we have found
that wiper machine is not working. The blades were
moving fine but there were no water supply, we went to
the service station and mechanic found that the tube
which connects the nosal to the wiper tank is not
fixed up. That means PDI (pre delivery inspection)
has not done properly and the vehicle delivered to us.

2. After 15 days a check engine light started
appearing and staying, we went to service station and
service advisor (Ashok) told that the IBP laptop is
out of service. He asked us to contact after 2 days.
Luckily, the check engine light disappeared
automatically on next day but we wanted the engineer
to check if there was some problem.

After 2 days, we contacted over phone and found that
laptop was still not working and therefore they could
not diagnose this. After few days, we verified over
phone that laptop started working, we reached the
service station and some one there connected the car
engine through Laptop, ran the EMS and deleted some
error codes. Those error codes were not explained to
us. They said it won't appear again, but it appeared
very next day, check engine light was on for 5 minutes
and then disappeared. I contacted the service center
again and they said if it would appear again, they
will check, they asked me to take the car there.
Luckily the check engine did not appear for another 4
months or so.

3. Pathetic experience on first service:-- I went
there for first service of my car, I booked the car 2
days before. I stayed there to take back my car after
service as my home is very far from the service
center. I found that a very junior mechanic (he told
me that he is junior) was working on first service and
he found that the there was not a single drop of
coolant in the coolant box. He tried very hard to
contact the SR. mechanic over there to discuss the
possible cause but I was able to see that no one was
helping him out. I contacted the team leader over
there but he said contact service advisor there, I
contacted service advisor but experience the most
pathetic behavior in my life... I was speaking to him
and he was like walking from there, I contacted him
again and he again started walking, he was like "sir
aap reception mae jao, abhi delivery time nahi hua".
I did complain at the reception, some one called him
but he was like "aur gadiyo ka kaam mat karwaoo". He
was not willing to explain/discuss anything about my
car. Delivery time was 3 PM and I got my car at 7 PM
and they told me that they changed some part as they
have found some leakage in the coolant box. I was
charged for 1 LT. coolant but the capacity was 6 LT
BUT no one explained that why they filled only one LT.
even when the coolant box was empty. Also, when I
asked about a/c service which was supposed to be done
in first service as written in the service book, the
service advisor replied "woh hum nahi karangae, uskae
liyaae to dash board kholna padta hai".. A VERY
UNREASONABLE answer--Most pathetic experience.

4. I faced another problem after 2 months (approax.)
of service. My car a/c stopped working continuously,
some times it work, some time it doesn't. Also, there
was an irritating sound started appearing from the
left side of the engine. I went to service center and
they checked and said the fuse connections were loose
and they have tighten them, it should work now. We
driven over car and just after 200 meter it stopped
working, we came back and the advisor told us to bring
the car at 9'O clock in the morning next day. On next
day we found that the engine start hunting and
vibrating as well. We went to service station and
they said we need to diagnose, please leave your car
here. The car was there for next 5-6 days, they said
LUCAS engineer will come & verify. We used to call
service advisor and he used to tell that there is some
major fault in your car, they are still no able to
diagnose. after 2 days, we reached the service center
and called the service advisor, he confirmed the car
number and responded that 2-3 engineers are working on
our car at this time, but we saw our car was parked
outside area of workshop, no one was around the car.
They delivered our car after 5 days and they said
they changed the injectors and a/c problem has been
rectified and resolved as well. You know what, we
went outside of the workshop and the a/c stopped
working. The service-head promised that the next day
they will rectify the problem. We went to service
station next day and a mechanic started working on the
car, he worked on it for 4 hours but unable to
diagnose anything. We were hurry and thought to take
the car with us. On next day, we went to service
station again, a sr. electrician started working on
our car, we were there only to watch him as we lost
trust on them. He started at 10 am and at 1:30 Pm he
said the ISSUE (an expensive part in the car) is not
working and needs to be changed, he tested the a/c
with another issue (of other car) to verify but a/c
still did not work.

We were there at the service station till 8 PM but
they were not able to resolve the issue. They asked
us to come after 2 days, they said the an engineer
will come from a/c company and he will check. We went
there after 2 days, we left our car there. next day
they told us that the whole wiring needs to be changed
and wiring is out of stock. I have taken my car from
the service station, I checked whether the order has
been replaced or not, I found that no order was
replaced in the store. I asked them to check with the
service manager, they checked and placed the order.
They said the waiting time is one week.

5. My car suddenly stopped running in between road, I
pressed the accerletor and found the RPM is not
increasing at all. Suddenly check engine flashed, I
turned off the engine and turned it on again, the
engine started at the first try but the RPM was not
increasing at all.. the check engine message again
start blinking, I turned off the engine, I started it
again after 2 mins and it started normally. I went to
service station right away and discussed the issue
with the service advisor, team lead & manager. No
one was able to guide me on anything, they asked me to
leave the car with them. They changed the wiring but
no one explained what happened to the engine, why the
RPM was not increasing and car was not moving an inch
at some point of time.

6. After 4 days I got my car back with the statement
that the a/c started working after the wiring change.
I don't know what has been done for RPM issue.
Driving the car next day after I got the delivery, car
was running at 45-50 KM/HR on road and suddenly check
engine message appeared and car stopped taking pick up
at all. I turned off the engine and started and tried
to move the car in first gear but it did not work for
a while. After trying 7-8 times it started moving on
first gear. I rushed to workshop, the workshop was
going to close, they cleared the errors after
attaching the laptop and delivered the car.

7. Next day when I was on National Highway -8 at the
speed of 70-75 km/hr, car stopped taking pick up,
suddenly check engine message appeared, I was in a
speed and there is traffic running behind me at high
speed, I lost hope at that point of time to save
myself and car at that moment. Luckily I escaped and
the car was not hitted by anyone. This dangerous
moment forced me to think that driving this car is
very risky and I shouldn't be driving it at all. I
called the Tata service help, the said they will
be coming but no one came there. I managed to take
the car to my home and decided not to drive it all.

8. I called the service center next day and they
asked me take the car again to diagnose it further. I
left my car there at 9 am IST there and I got it at 6
PM in the evening, they said they received an error
related to sensor and they cleaned the SENSOR now.


Today morning when I start the car for going to my office after
traveling
one km, again check Engine appears on the Board and the car stopped
moving
I switched off the Engine.
After ten minutes I start the car , and return back to my home, Noe the
car
is at my Residence.

Tomorrow Morning I will again go to MANDIR--e.I. THE DHINGRA MOTORS WORK

SHOP,Gurgaon.

Can You release the mental tourcher I am facing.

Is there any body in the TatA to listen the Customer?.