Tata Motors — Bolt xe car purchase in exchange of manza

Address:

Karnal, Haryana, 132001

I have purchased 1 bolt xe car from metro motors, karnal on 20 may 2017 in exchange of a 2009 model tata indigo manza. I was given the ty. Number, insurance papers and money receipt for rs. 2 lakhs. I had a gear lock in my manza car which shri ravinder singh, the salesperson, assured me i shall receive shortly. I was also requested to provide noc from the bank who had provided the loan to me for buying the manza car.
I immediately applied for noc from state bank of india, new delhi where i served before retirement i have yet to receive the noc.
Yesterday, 12th june, i went to the vehicle registering authority who scrutinised my papers and told me i do not have invoice, forms 20, 21, 22 without which vehicle cannot be registered. I went back to the dealer who promised they will provide these and requested me to pursue the noc from the bank.
I spoke to shri ravinder singh, the salesperson, today morning who told me these papers cannot be given without my producing noc from the bank. This was a shock to me as it was never revealed that i cannot register my vehicle without giving noc. Had i known it earlier, i would have gone to new delhi and obtained the noc personally.
I request the following actions immediately by metro motors on two counts:
(I) my gear lock in the manza car should be returned as per the promise;
(Ii) i should be given invoice etc. Papers. I shall provide the noc as early as early as possible.
My grievance must be resolved. I promise to pursue for noc from the bank.