Tata Motors — Booking amount Not yet Refund

I canceled my booking over 1.5 months ago, but they haven't refunded my money yet.

They keep promising to pay, but it's frustrating and unprofessional.

There should be a proper cancellation policy and a grievance system for customers.

I planned to buy a car from the same showroom in May 2024, but due to this experience,

I'll choose another brand. I doubt their ability to provide good service and deliver on their promises for a 16L car, considering they can't handle a simple refund of 5K INR.

Booking date:[protected]

Showroom details
JAYARAJ Carz
Vallam Puthusethi
Trichy - Tanjore National Highway
Vallam
Tanjore - 613403

Below are the details of my booking:
Booking Reference Number: BR/TM-TNJ/SALES/23-24/4711
Customer Name: Sundar .S
Car Type: Nexon Face Lift : Automatic Petrol
Date:[protected]