Tata Motors — Boot top cover missing

Address:

Krishna car world, kharagpur

I got a tata tigor XZA+ model on last December and after delivery of car I noticed that boot top cover is missing. Then, I talked to my dealer and they told me that it was not fitted by company. Later on I had talked with several officials of tata motors. But I have not yet received and good satisfactory response.

My question is very simple: how tata is selling an incomplete product to loose their reputation?