[Resolved]  Tata Motors — car nexon xz+

Address:

Patna, Bihar, 803213

This is to draw your kind attention to newly purchased car from show room i.e. Guinea Motors Pvt. Ltd, Patna as per following details:

Car Model: TATA Nexon XZ+, Colour: Glassgow Grey
Chasis No. : MAT627262JLH35049
Engine No. : REVTRN03HRYK73692
Booked on: 19/08/2016, Delivered on: 31/08/2018
Total Amount Paid: 9, 60, 000/- (incl. Insurance & Registration)….. Under August offer

On the same day of 19/08/2016, same model of car was also booked at the showroom by my colleague Mr. P K Singh, which was delivered on 21/08/2018.

But after I brought the new car to my residence, when started exploring the different features as enlisted in the enclosed NEXON Brochure for XZ+ model & also when compared to same model(XZ+) delivered to Mr. P K Singh, to my surprise following features were not found in my car:
1. Fascia switch for rear view / Reverse Park assist missing.
2. Neither Rear Fog lamp / Rear-defogger nor its fascia switch is there.

These are the deviations / observations as of now. Total features including that of infotainment system yet to be counter checked /verified.

I am shocked to find this feature missing in my car & at the same time existing in the same model booked together at the same cost. In such situation it is obvious for me to feel cheated.

In reply to this complain, Guinea Motors simply give reference about Trim Rationalization Policy of Tata Motors Ltd.

But is it correct to justify the sale with reduced features just by mentioning the words, 'As per Trim Rationalization Policy of Tata Motors Ltd.'. because :

1. If that is the case that some features had been removed, it should have been communicated to the customer before sale, which was not done. Neither there is any such declaration / modified features enlistment in the brochure available on the TATA Motors site even as of now.

2. Secondly, if such changes or modification has been made, I would like to know what is its price implication. Since the sale of the new model with trimmed features has been made on the same price, which is completely irrational. In such case, I would request you either to compensate me for the trimmed features or take back your delivered Nexon XZ+.

3. Thirdly, if there is any written Trim Rationalization Policy of Tata Motors Ltd., may please be shared, along with details of total Trim/modification made in the referred chasis no. of Nexon XZ+, so as to re-establish credibility of TATA Motors.

4. Moreover, even after the lapse of 18-days, I have neither received the challan & nor the card against the registration of the vehicle, against which total amount as per demand has already been deposited to dealer as per the scheme of August-offer.

Resolutions desired: Either I should be compensated for the reduced features & the harassment caused to me ... or ... the vehicle should be taken back by the TATA MOTORS, with refund of my total amount.