| Address: | Tata Motors Progressive, Ashram Road, Ahemedabad |
Respected Sir/Madam,
I am Hiren Katkoria, working at Citi Research & Investment as Assistant Vice President at Citi Bank, India. I require kind attention and your help to solve the issue I am facing from Tata Motor Progressive Ashram Road, Ahmedabad.
I live at Mumbai and my parents like at Ahmedabad. I booked Tata Altroz #Drak edition on 30 December 2021 at Ashram Road showroom and took delivery on 28 January 2022.
Before booking the car, I have clearly mentioned and explained my situation and availability of address proof to the salesman Mr. Azaz Chauhan. I told him that I don’t have any address on my name at Ahmedabad, I have utility bill on my mother’s name. However, he didn’t inform me that it is not acceptable at RTO office instead he assured me that address proof on my mother’s name will work and he will take care of RTO procedures.
Their RTO agent haven’t started process till 17 February 2022 when I chased salesman and talked to Azaz Chauhan’s team leader Mr. Vishnu. After that my documents was rejected by RTO officer due to address proof. They clearly asked for address proof on my name for Ahmedabad address, especially Aadhar card, which I didn’t have. On the humble request from Mr. Vishnu to cooperate and update Aadhar card with Ahmedabad address, I took leave from my job and got letter/certificate from MLA/MP office and updated my Aadhar card immediately. I sent receipt of Aadhar update to Mr. Azaz, to Mr. Vishnu and Mr. Rambhai on Tuesday, 22 February 2022 at 1pm. With surprised none was acted on the same till next afternoon. Mr. Rambhai (RTO agent) submitted the document to RTO office on Wednesday, 23 Feb. 2022 at 4pm and inform me with very vague answer that it will take another 3-4 days and also depend of availability of officers at RTO office.
My question here is that Is there only one officer at RTO office and no other officers are working and vehicles don’t get approval if one officer is not available.
I chased all three persons (Mr. Azaz, Mr. Rambhai & Mr. Vishnu), Mr. Azaz was not ready to accept any responsibilities same as Mr. Rambhai. However, Mr. Vishnu was chased Mr. Rambhai for me but no luck as Mr. Rambhai gave same vague answers.
I inquired at Tata Motors’ other showroom and they confirmed that RTO process takes minimum 7days and maximum 14 days. However, in my case, nobody took action for first 20days and now Mr. Azaz and Mr. Rambahi are not ready to help me with the same and blame on government department working style. Mr. Vishnu is chasing Mr. Rambhai but he is giving same vague answers to Mr. Vishnu as well. I requested to Mr. Vishnu to change their RTO agent and work with other RTO person who help and expedite the process.
I am in very difficult situation as I have to stay at Ahmedabad till the RTO process is over and my wife and daughter, both are alone at Mumbai from last couple of months. I can’t cross Gujarat state border without RTO passing and I can’t leave car as it is at Ahmedabad as I don’t have proper parking space as well as my aged parents can’t look after it. I am mentally harassed by Mr. Azaz and Mr. Rambhai due to their irresponsible behaviour and vague answers. I am stressed due to this situation and due to worry about my family leaving alone at Mumbai.
Also, Mr. Azaz Chauhad (salesman) didn’t inform me that it will take 30-35 days to complete RTO process to get the number place and car passing and another 15-20 days for RC book after date of delivery at the time of booking. He informed at after “full payment” and at the time of delivery of car.
If he had informed me RTO process duration and didn’t lie about address proof acceptance at RTO office that I could have booked vehicle from another Tata Motors showroom at Mumbai. He lied me to get the top model order which can earn him good incentives and bonus.
The car was delivered to me on 28 January 2022 in the condition when I first saw at stock yard. The cleaner was cleaning car since I reached to showroom 10:30am till 1:00pm but the car had water patches as it is and no proper cleaning was done. I have done some cleaning myself, taking cleaning cloth from cleaner. They park my car near under construction building which made my car very dirty.
Mr. Azaz was always behind me to provide him a good rating since day one and he messaged me at night at around 10pm or 10:30pm to give immediate review with 5-star rating on Google. I requested him that I will do it next day but he didn’t convince and asked to provide feedback and rating at that moment. He immediately called me when he came to know that I gave 8 out of 10 for him and showroom to Tata Motors feedback team. He clearly asked me to give 10 out of 10 ratings to feedback and when he arranges anther call from feedback team. He calls me anytime for his selfish purpose but now he doesn’t bother about my situation and pending RTO process of my car.
It is my humble request to you and other Tata Motors’ officials to help me to solve my issue soonest and take stick action against Mr. Azaz Chauhan’s irresponsible behaviour.
Thank you in advance and looking for positive outcome of my problem soon so I can go to my family who is alone at Mumbai.
Sincerely yours,
Hiren N. Katkoria
Mob: [protected]
Email: [protected]@yahoo.co.in
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