[Resolved]  Tata Motors — car servicing, repairs

Dear sir/ mam

It's very regretful to receive such an experience from a company like yours. Hartron motors in gurgaon which has mr sashi as general manager has provided extremely discontented service. Mr sashi apologised and tried his level best to assure that he would
Take action for what has happened but i want to let you know about geeta, the receptionist who laughed while talking when the car which was supposed to be picked for repairs at 11 had no communication or person showing up till 1:30. She did not know how
To talk to a person who is irritated due to the careless approach of the team. She was taking the situation so leniently that had to request her to make me speak to the person who logged in about the pick up. Banita singh, other executive did the log
In and told me the driver was on the way at 11:30, still on the way and about to reach at 1 and she was not available by 1:30 as she was busy taking lunch and miss geeta told me that she would call back but they did not care to call back or apologise even
Once. Sir, i time and again requested them to make me speak to manager or someone else but they were least bothered and the approach towards customers was extremely casual even after knowing the situation. They first connected me to
Mr ankit, customer care executive who wanted to know about what actually happened. Sir, i explained it all to the receptionist who forwarded, miss geeta and 1 more person before so on asking if there is any communication among employs in this service
Centre or too many people are there that they don't know what has happened at all. To this, he replied that you can come and visit the centre to see how many people work here. I wonder what kind of customer care is this? Firstly you came to pick up the car
At around 3 which you're suppose to pick at 11 and then you misbehave by laughing and asking to show up to the store if you want to know how many employs work here. I am surprised about this.

Also we got our servicing done from this centre last time but they skipped certain things and asked us to not report when we receive a feedback call and mr sahib would make sure that it gets done in the coming days which was not done too.

Sir, we specially get our servicing and other repairs done from tata to receive the best outcome and due to the trust element but we feel extremely disappointed because of what all happened.

This is just not the way to treat a customer.

The approach of this team is extremely careless and casual. They need to be trained on how to deal with a customer, communication and redressal.

Even apart of being into hospitality or customer service, basic dealing when you are at fault and you know it's your mistake is required.

Please look into the matter as the car is at the same centre for repairs. I hope i don't have to face any more consequences of sending my car to this centre.

I request you to take a strict action against the above mentioned employs so that nobody faces something similar to what i did. Hope to receive a reply on this.

Thanks

Manpreet kaur

(Tata tiago pb10gr1809)

Contact - [protected], [protected]