[Resolved]  Tata Motors — Complain Fuel Pump

Dear Sir, We have purchases three vehicle of Tata tipper-LPK 2518 TC on dated 12/12/2013 FROM Roshan motors Pvt Ltd. Commercial division, Plot no-G-504 Road NO9A, Near water tank, V.K.I Area, Jaipur Rajasthan in the name of “Enthral construction company Pvt Ltd.” Currently our work in going on Bareilly bypass road at Bareilly, yesterday dated 30/05/2014 one of the Fuel pump of tipper (Registration no RJ14GF/4633 having chasis no MAT448137D3K19639 and Engine no-B[protected]K[protected] has failure. We have sent the tipper to Tata Authorized service center (Grover Motors) Bareilly for repairing the fuel pump but they said that, it comes not under Tata motors liability part and forward to pump to MICO service center at Madhava Diesels Rampur Road C.B Gang Bareilly-243001.Mico has reject replace fuel pump due to show reason “proper filtration/particle in the fuel” it mean to say HPCL does not supply Pure Diesel. We are purchases Diesel from HPCL Pump and Duel Lab testing by Client APCO Infratech Ltd. Further that Other sixteen numbers of Tipper are working properly at site AMW, Tata, And Ashok Leyland so this reason of rejection not understandable. We have Also talk to customer care of Tata motors dated 31/05/2014 having reference no-[protected] but they are not agree to do any action in this matter. Due to this we are facing loss of Rs.10000.00 (Rupees Ten thousand) everyday due to Brake-down of tipper, such type of action by you and your’s vendor, costumer pass hopeless message and disappoint for future planning to stay connect with Tata motors, they can choose other option for growing their Business part. So, please take necessary action in this matter to short out as soon as possible, at the time of purchases we are connect only Tata motors. We don’t know about your vendors, so it is your liability part that to do necessary correspondence with vendor. We hope your kind and positive action. Copy of Rejection Letter enclosed with this Letter. Thanking You, Jogender Singh For:Enthral construction company pvt Ltd. Contact no +91-[protected]