I have purchased a brand new TATA Nexon on nov 20th 2022. I noticed a sudden acceleration drop issue on january 30th so i took my car to VARALAKSHMI TATA SERVICE in Nellore, Andhra Pradesh. They said to wait till evening for inspection and later with no update they asked me to leave saying they need time to inspect the vehicle so i left home with chin down emoji on my face. I waited a day, two, three with multiple follow up calls but they keep saying it is still inspective need more time because of less man power. Finally on 4th day evening manager called me and said they found a black metal dust in the tank which requires a full clean up of tank and pump, asked for 2 more days.
Another bad morning manager pinged me and said that i would need to replace the fuel pump and fuel injectors because they are totally damaged, Also saying those will not cover under warranty, the issue is because of the fuel you got refilled last time. I always refuel from Indian Oil which is in my hometown near by from years, i never faced any issue. They gave an estimated bill of 22000 for the parts and asked me to pay 80% of the bill before to order the parts. Im all upset.
How can some amount of dust will totally damage a fuel pump and injectors for a brand new car which is known for its great engine, build quality and parts(NEXON). Im literally frustrated of getting a major repair with a bill around 25k for my brand new car which is not yet registered. So i am expecting the company should look for possibilities of replacing the parts which is in first month of warranty, not years or refund the amount. I will look for a positive call back from Tata Team.
Thanks in Advance,
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