Tata Motors — Complaint about Defective Gear Box in Tata Nexon (Registration No. GJ 03 LR 7933)

Dear Sir/Madam,

I am writing to you regarding a serious issue that I have been facing with my Tata Nexon car, which I purchased in February 2021. My car's registration number is GJ 03 LR 7933, and the chassis number is MAT627243MLB14700, and the engine number is REVTRN11BYXK21004.

Recently, I observed a defect in the car's gear box, and when I took it to the workshop, I was informed that the entire gearbox needs to be replaced, which would cost approximately 1 lakh rupees. I am extremely disappointed as I have driven the car for only 21, 000 km, and the gearbox should not have gone bad within two years of purchase.

I have been a loyal customer of Tata Motors for many years, and I have always had a good experience with your products. However, this incident has left me feeling dissatisfied and frustrated with the quality of the car. As a customer, I believe that I deserve better, and I would like to request you to take prompt action in this regard.

I would appreciate it if you could look into this matter urgently and provide me with a resolution to the issue at the earliest. I urge you to take the necessary steps to rectify the defect and restore my faith in your brand.

I hope that you will give this matter the attention it deserves and ensure that I am satisfied with the outcome. I look forward to hearing from you soon.

Thank you for your understanding and cooperation.

Sincerely,
Utsav Patel
Mob: [protected]