| Address: | A-1/16, Prashant Vihar Rd, A Block, Prashant Vihar, Sector 14, Rohini, Delhi, 110085 |
Details of TATA motor product
Customer Name - MANISH KUMAR KOUNDAL
Model- Tiago (P) XZ New
Chassis No- MAT626288MKC24881
Engine No- REVTRN08CYXM64543
Sale Date in CRM- 31/04/2021
Complaint Against Malwa Automobile
Person Involved
1. Noor (Sales executive)
2. Parmod (Team Leader)
3. Sunil Bhat ( Sales Manager)
Above mentioned TATA product was booked on 6th march 2021 (Please find attached customer’s Copy) with payment of 11000 INR and further 39000 INR was paid on 30th March 2021. On 8th April 2021 DO was deposited 350000 INR. On 8th June 2021 I was being asked to pay 20000 INR extra on top agreed amount. I spoke to above mentioned employees but they all replied in very casual manner and said, “YE AMOUNT TO DENA PADEGA, KYONKI GOVT. NE TAX BADA DIYE HAI”.
On 7th June 2021. I received call from Noor who asked me to visit Malwa Motors and take delivery of the product. I replied, Ok I come to your Show room right away as I was waiting for delivery since long. He asked me not to come today rather deposit another 200000 INR, which I did right way as per his instruction. I was shocked to hear from him in evening, when he asked me to deposit another 20000 INR due to price increase.
I got feeling like I was being asked a ransom amount for being a customer of TATA motors.
I request to all concerned authorities to look into this mater and investigate on following grounds:
1. Why there was no communication was made with customer for two months in regards to possible price increase despite the fact I was in contact with all wherein they were keep asking me to deposit rest of the amount before end of March (just in order to complete their given targets, I guess).
2. Why there was delay happened to register my product with govt.
3. Why only customer has to bear this lose and where is customer at fault.
4. Why Malwa Automobile not taking responsibility of Price Guarantee of 604230 INR
5. By which authority they asked me to pay 20000 INR extra.
Complaint Against Gaurav Upal (Territory Sales Manager)
On 9th of June I spoke to Mr. Gaurav upal hoping to get this issue resolved after listening to me for a while he hung up and continuously disconnecting my call when I tried to reach him back. I have never experienced such rude behavior wherein customer was being cornered and ignored.
Please note :- TATA complaint number[protected]
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