[Resolved]  Tata Motors — complaint against sudarshan motors service center

Address:	Thane, Maharashtra, 421311
Website:	www.sudarshanmotors.com

To whom so ever it may concern,

My Vehicle MH05 DH 1497 Admitted to the Sudershan Moter service centre( Responsible persons: Mr. Lavesh & Mr. Gopal Sonawane) for following problems.
1. Hard Steering wheel
2. Warning lights (AIR BAGS/SEAT BELT)
After first complaint the Car admitted to service centre on 18/09/2018.The Car delivered on same day, but we face same issue again hence the car was taken to service centre on 28/09/2018(job card opened on 03/10/2018).I was informed that the vehicle will be ready in two days.Even after frequent follow ups issue didn't got resolved.The person told me that car is on diagnosis and they are unable to understand the issue. Hence they submitted the query to Tata Motors. After that I was informed that some parts need to be replaced which service centre will receive in 6-7 days and the fitting will be done in one day after which I can take my car back.I After frequent follow ups with the above mentioned persons the service centre called me for delivery of car on 18/10/2018 stating that the car does not have enough petrol for delivery so please pick up the car. After reaching service centre and waiting for 3 hrs the person told us that the parts installed in car are of Tiago XM model and not of Tiago XZ model, due to which now we are facing following problems
1. Music system is completely not working.
2. Central lock not working
3. Issue in power window(driver side)
4. Seat belt indicator not working properly.
5. Light in the car is not working properly

Besides this Toe hook is missing. And the major observation is that the car is misused as the Car running KM at the time of admitting to service centre was 2389km whereas after delivery it is 3864km, the difference is of 1400km.

Also the person informed us the parts for Tiago XZ model will be received by them in 7 days after which they will make the installation.
Even after car lying 20 days in service centre issue didn't resolved.

I request you to take strict action on the service centre.
And help me with the issue to get it resolved asap.
also I am unable to upload the video but attaching here with some photos

This type of service centres are damaging the image of TATA motors.