[Resolved]  Tata Motors — complaint against tata motors service center and tell caller center

Address:

Varanasi, Uttar Pradesh

sir, i Vaibhav Patil own tata indigo ecs no UP 65 BC 2898. sir, on 6 june i went to service center varanasi auto service in varanasi there were issue regarding my ac that ac was not working so service center told me there is problem in condenser so they took 11000 rs from me and mend ac, but after reaching home i saw that ac is direct. which means when i just switch on fan it gives cold air without turning on ac button.I also checked that charging plug and clock were not working. i went service center next day and told every thing, service center hean i.e mr shakeel and mr srivastava told that ECU of my car is defective and u have to change it which will cost u 18000rs . they told me without checking car as they dont have required equipments i.e company Laptop to check cercuit problems. so i call customer care and complain against all this matter but every time when i call they tell me other thing that u have complaint against rates about parts etc and so on .. and no actions were taken aginst service centre . but on 1st week of july i complained this matter and called back on 15 july lady on phone told me that u go in service centre they will change your ECU free of cost but when i reached service centre they refused to do that so i again call back on toll free no but i shocked to hear that no such matter was there on u r computer i had to return without making my cart. sir i request u please take charge on this and put on enquiry onthis matter as customer is not happy against tata service and please make sure that service centre dont change parts of cars which go there for repairing