[Resolved]  Tata Motors — complaint regarding servicing of tata zest, invoice number - iatrgu[protected]

Address:

122003

This is to bring to your kind notice the issue i have been facing from your workshop located in gurugram by the name of hartron motors, sohna road.

I owe a tata zest xt registration number up 32 gr 1977.

I was travelling to new delhi from lucknow on dec 08, 2018 when i faced some problem with my vehicle & the check engine warning light was witnessed. The very next morning, ie dec 09, 2018, i took the vehicle to the nearby workshop, ie hartron motors. I was attended by the employee named mohit dabas. He apprised me a rough figure of payment around inr 10, 000. I took the recieving & proceeded back home. Later that evening, he rang me to seek permission to change some more parts that need to be replaced asap for smooth functioning of the vehicle. The parts included clutch plates, clutch wire etc. Mohit asked me to collect my car on dec 10, 2018 as it needed time to be fixed. I agreed for it.

As it was a monday morning & i had to rush for work, i did not check the vehicle thoroughly thinking that the workshop must have done their work well. The bill of the same is attached with this mail. Even the cost they charged id not justified in the bill, inr 18, 692. But i started face the issue just after few hours. The central locking system was not working. I rang mr. Mohit to seek help but he said it might just be some glitch & to reset the settings. I did it but the problem was not solved. I had clearly specified mr. Mohit when i submitted the car for repair that i will be on travel for work purpose so please make sure the problem is resolved when you return the car. The car again started showing check engine warning & also started to over-heat at some point of time during my journey.

I got a call from workstation regarding the review & rating of the service on dec 17, 2018. The employee on the call forwarded my call to ms vandana. She assured to solve my problem by evening but failed to do so. Its been 5days now & my car is parked here in lucknow. Nearly every alternate day i call her but she is never available with any solution. She always says to give me a call back after discussing with her seniors. This attitude of hers is so unethical & unprofessional.

I still am facing issues with the car & the service has disappointed me alot. Infact after several remainders, the workstation has not provided me with any solution. Please help me by providing a solution asap or let me know if your company is not planning to listen to this complaint. I'll just sell off this car & proceed to buy some other brand with better services.

I have attached the documents for your reference,
1) bill receipt
2) invoice
3) call history of the employees i had a word with

If you require any other additional detail to look into this matter, please call me back with some solution that can be enforced asap.

Thanks,
Shivam srivastava
+91-[protected]