| Address: | Kottarakara kollam |
I hope this email finds you well. I am writing to express my deep dissatisfaction and disappointment with the recent service experience for my Tata Tiago NRG at your service center.
Our car, which had approximately 15, 500 kms, for routine servicing along with an insurance claim for bonnet painting and repairing the dent in the left side cradle. The service center initially assured us that the repairs would be completed within 3-4 days, and we planned our travel accordingly. However, to our dismay, the car was not returned to us until 2 weeks later, despite repeated inquiries and numerous excuses for the delay.
When we finally received the car, we noticed that the left side cradle was not properly fixed, and within a week, it completely came off, resulting in several scratches on the body of the car. This subpar repair work has left us extremely dissatisfied and questioning the quality of service provided.
Additionally, we paid approximately 4500 rupees for the left side cradle repair, expecting it to be fixed appropriately. However, the poor workmanship has caused more damage, and we believe that we are entitled to compensation for the inconvenience, time wasted, and the additional repairs now required.
We request that you take immediate action to address this issue. We would like the service team to thoroughly inspect and repair the left side cradle, ensuring that it is securely fixed this time. Furthermore, we kindly ask for a refund of the amount paid for the faulty repair, along with compensation for the damages caused and the time and effort spent due to this service ordeal.
We value our trust in Tata Motors, and we hope that you will resolve this matter promptly, restoring our confidence in your service center. Please provide us with a resolution plan within the next five business days, and let us know how you intend to address this situation.
Thank you for your attention to this matter. We look forward to your swift response and a satisfactory resolution.
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