Tata Motors — Complaint regarding TATA Zest

Address:

Kottayam, Kerala

Reference Letter :- 001/26/08/2015 From, Arun V.R Vettiyil Velloor 686501 To, TATA Motors, Sub:- Complaint regarding TATA Zest. Dear Sir, I had recently purchased a TATA Zest on the 17th of July 2015. The process of purchase has put me into utter distress and disgrace and has made the words that my friends had told me about TATA vehicles come true. I am a user of TATA vehicles for the past 15 years (KL-05-L-4816 inica v2, KL-05-AA-8371 indica vista)and now my latest purchase has made me to think twice. Problems that I am facing after the purchase are as follows. 1. I was told that the vehicle comes with a NAV Map system that can be associated with my phone and that the vehicle has a MP4 Playback option. These features are not available on the vehicle I have purchased. Upon approaching the sales team they told me to update the system. For this I had visited the service centre on 12/08/2015 and tried updating the system but nothing has changed . The service team told me that the vehicle had an old system and that the update on the system was dated[protected]. 2. There is mud flowing into the engine compartment. 3. The vehicle rolls on even after applying the handbrake. 4. The instrument cluster shows only 13.5KMPL average mileage . 5. The glass on the vehicle is dated 2014 manufacturing. This I checked because of the software date. Please note that I have raised a complaint to MK Motors Kottayam who had sold the vehicle to me. I asked them to give me a clarification on the date of manufacturing but they have not provided any details.I have not been given a receipt or even a breakup of my transaction from the company. I have called the TATA office Ernakulum Kerala on[protected] dated 12/08/2015 -2PM, The issue was also been informed to the Ernakulum office . They informed me that they will follow up a call for the same in an Hours’ time and nothing has happened ever since. I have not yet registered the vehicle. My vehicle details are as follows: Chassis Number : MAT624051ELP33692 Engine Number : 101A[protected] I have also called the customer care no :[protected] and registered the complaint twice bearing reference nos: 1. 1-[protected] Dated 12/08/2015 -6 PM 2. 1-[protected] Dated 14/08/2015- 8.40 PM The MK Motors customer relationship manager just took the pain to send a apology letter for Ref. No. 1-[protected] on[protected]. and nothing more has happened ever since. It is the right of a customer to know all the details of the purchase of the vehicle which has been denied by MK Motors Kottayam. Please do the needful to make these details and make necessary arrangements to get the vehicle repaired at the earliest. I really need to know if I have been fooled by buying a 2014 Model vehicle instead of a 2015 Model vehicle. Kindly make arrangements to resolve these issues at the earliest. Failure to respond will put me no choice other than to forward this to the consumer court. Thanking You, Sincerely, Arun [protected] [protected] Place: Kottayam Dated : 26/08/2015