Tata Motors — Complaint: unsatisfactory service creating life threatening situation DL9CAT9309

Dear Sir

I have been facing a problem in my TATA altroz Reg. No DL9C AT 9309, where the rear brakes of the vehicle create trouble while driving.

I have had it repaired and parts replaced from tata motors service centre True North Mayapuri at two occasions namely

Occasion 1 : Dated:-03-nov 2022 and amount paid :-11498 (kms 28836)

REVISIT COMPLAIN ON[protected]

Occasion 2 Dated[protected] and amount paid 10000 (kms 31342)

And even today the problem still persists. Its my only vehicle which I drive for work and completely dependent on it. A lot of times it creates problems where an accident could have occurred, but recently I was with my family and a life threatening accident was about to happen but by grace of God was averted.

I need to escalate this grievance.
Who will be held responsible if me or my family gets injured? Or die? Tata markets its products as the safest in the country and we as Indians take great pride in the product and that's why we buy and support the company.

This is very unsatisfactory and frankly a very scary situation.

My vehicle stationed at True north Mayapuri since[protected]kms 33563)