[Resolved]  Tata Motors — concorde motors baner-pune lost tigor car key - while given for service

Address:	411057
Website:	www.concordemotors.com

Dear tata motors,

This is really a serious concern if tata motors is not managing key of submitted vehicle while vehicle is submitted for service.

I have submitted my car - tigor on concorde motors 12th march 2018 banner pune branch, they have taken all my required details and assets like key and service coupon and provided me job receipt/coupon. After 24 hours i got a call from concorde motors that key has lost and not found in car or not with supervisor.

Now concorde motors requesting
1- submit second key so that service can be started
2- they will provide one additional key from tata motors to me.

My concern:
1) why i will accept same copy of key that is lost by concorde motors. If someone has my previous key and they can pull/theft my car who is responsible

2). Why not tata motors will pay for it??
2-a) tata motors has to replace complete lock
2-b) till time consumer has no vehicle and delay to use transportation or drive what will be pay for him?? Will tata motors give temporary vehicle to use?? Will tata motors pay some amount to use another vehicle??

3) why there is such less skilled workers/supervisors/guard and of-course infrastructure??

4) why crm of tata motors call and said they will provide second key? Why they don’t have understanding if car will be theft by someone by using previous key - who is responsible.

5). Why they have just put car near highway road and after 24 hours they are taking car for replace or to see service details of that car.

6) why tata motors not providing training to their supervisor and staff to not leave key in car in common area.

Note: i have complain it to customer care of tata motors and this is complain number : 1-[protected]

Contact: [protected]