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[Resolved]  Tata Motors — Customer service and Fastag Activation

I booked TATA NEXON XMA(S) at Athirst Auto (Address: Bus Stand, 16/B1, Kelaveeraragavapuram, Nagercoil road, Near New, Tirunelveli, Tamil Nadu 627007) .

Current issue:

Along with the purchase of vehicle they promised me to get FAST TAG as well. It has been 20 days since i got my fast tag but still it's not activated yet. Whenever i call them they give me some lame excuse like they were busy, just now they received the file etc. Now they stopped attending my phone calls. Mrs.Devi is taking care of the insurance and FAST tag related job at Athirst Auto Tirunelveli.
This is not the first instance they are behaving weirdly.The following are the issues that i faced right from booking of car till delivery.

Issue 1: Payment related issues : I trusted them and agreed to pay to the full amount. Before paying, i called the senior sales executive Mr.palani and informed him to generate payment receipt as soon as i pay. He told me that he is heading towards office and will generate the bill as soon as he reach the office. To my surprise, after paying i tried calling him and his mobile was switched off. I was shocked and called the service centre, they told me that the senior sales executive Mr.palani was on leave. Fortunately, they confirmed the payment. Next day he called and apologised . Don't know why he lied.

Issue 2: Already the delivery of the vehicle was delayed by 2-2.5 month and i was continuously following them, patiently. Finally, when the car reached the showroom nobody called and informed me. I myself called them and asked the manager MR. Rajesh regarding the status of my car . He told me that car already reached the showroom and since the senior sales executive MR. Palani was on leave they couldn't inform me.

Issue 3: Feed back forms are being filled in front of the sales executives .They are just getting the signature and remaining fields are being filled by themselves. Please make it Online so that you will get lot of complaints at feed back stage itself.

Issue 4: They promised me to get RC book for the vehicle. Once again, i followed then patiently for more than a month. They assured that they will inform me promptly as they get my vehicle RC Book. But no one called me. I had to follow up intensively for the status and finally on one fine day they told me that RC Book came to the office a week back itself .i paid money for this service.
The trust that we have over TATA brand is getting eroded because of service centres like this.Definitely, i will think twice before buying/suggesting a TATA CAR in my lifetime.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work – he is the purpose of it.
- Mahatma Gandhi

I request you to take coercive action against the persons mentioned above, at least issue a memo. If there is shortage of manpower at least deploy the necessary number so as not to compromise the quality of service.
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Jan 23, 2021
Complaint marked as Resolved 
They have activated my fast tag
Jan 22, 2021

Complaint Status

Tata Motors customer support has been notified about the posted complaint.
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