Tata Motors — Damaged car on delivery

Today I got my car delivered. It is a Tata Tiago. I found that my car was damaged. What is the more surprising is that the sales people did not mention this, and said that you can complain about this to customer forum. It looks like it no their responsibility at all. Finally they agreed to replace the part. There are many things that are not finished and there are plenty of scratches.
The car was bought from Dilichand Motors in Kolkata West bengal, could you please let me know how can I escalate this issue to Tata motors
Date of incident: 11/01/2021
Client number: [protected]
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Tata Motors customer support has been notified about the posted complaint.
Jan 12, 2021
Updated by Gairik Aluni
My complaint is against Abhijit Pal in the sales team. He is the one who was trying to deliver this car. The sad part is that the entire store knew about it but very slyly they were trying to get the car delivered. I really think Tata motor should see how this particular shop is handling the customers.
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