| Address: | Domestic Business Tata Motors Ltd 4th Floor, Ahura Centre 82 Mahakali Caves Road MIDC, Andheri East Mumbai - 400093 Contact: 022 - 62407101 |
Vehicle: Tata Safari 7S XZA + (O) + Dark
Problem: Annoying metal clash noise from Front Right Suspension (there were multiple PDI issues and bad experiences which I am not including in this email to prioritize the current issues)
Problem start date: April 2023 – 4 months and 9000+ kms and still continuing
Dear Team,
I am writing to express my deep disappointment and frustration with the unfortunate experience I have had with Tata Motors concerning my Tata Safari Dark Automatic – ADAS – 2023 Phase 2 Model – RC# TS15FM0671
To begin with, I had great expectations from Tata Motors as a reputed automobile company. However, my excitement turned into a nightmare when I received the delivery of my vehicle from Select cars, Chandanagar on March 31st, 2023. Due to their heavy focus on sales I was not given a proper demo of the vehicle with no test ride. Just within 800 Kms of drive I experienced an annoying sound from the left suspension which surprised me for a vehicle from Tata Motors and that too phase 2 and top model. This was a clear indication of lack of attention to quality control during the manufacturing process.
The trouble did not end there. When I reached out to the service center (Venkataramana Motors, Tata service center, Ramachandrapuram Mandal) to address the issue, I was met with incompetence and lack o[censored]nderstanding. The service technicians displayed a lack of knowledge about the vehicle's specifications, minimum knowledge about the phase 2 ADAS model, and were unable to provide a proper diagnosis of the problems. The experience left me questioning the expertise of the service staff, which is certainly not the level of service one expects from a reputed company like Tata Motors.
Misdiagnosis has left my vehicle going through multiple major parts removal and fix, multiple test drives on rough roads, leading to wear and tear of almost all the parts of the suspension system. In addition to the misdiagnosis, the service center failed to adhere to promised timelines for repairs and several times the vehicle was delivered with sub-optimal fixes with problems re-occurring within a day. The delays in getting the vehicle back only added to my inconvenience and disruption of daily activities including my professional work. Time and again, I was assured of quick resolutions, but each promise was broken, leaving me with a lingering sense of disappointment and frustration.
As if that was not enough, the final blow came when I inspected the vehicle for the parts changed (Lower arm) where I found the part was worn out and rusted but the team was making fraudulent claims of part replacements as new whereas they were from an old vehicle. This blatant dishonesty is entirely unacceptable, and it raises serious concerns about the integrity of Tata Motors and its service centers. Upon deep questioning they changed the old part with new.
Despite my repeated attempts to resolve these issues through communication with the service center and reaching out to customer support, I have received no satisfactory resolution to date. It is disheartening to experience such neglect and lack of accountability from a company that claims to prioritize customer satisfaction.
I now feel utterly disillusioned and deceived by Tata Motors, and I believe that this matter requires immediate attention and rectification. I request a thorough investigation into the entire ordeal and a transparent explanation for the substandard service, incorrect diagnosis, unreasonable delays, and fraudulent claims.
After connect with the General Manager of Venkatarama Motors - Gyana Murthy (from the same service center) I am now promised by him to look at the issue personally involving experts from other service centers and Tata Motors.
I expect a prompt response from Tata Motors, detailing the actions that will be taken to address my concerns and to ensure that no other customer has to go through a similar harrowing experience. Additionally, I demand a complete refund for the service charges and a full inspection and repair of my vehicle with -
1) Resolving the annoying sounds from front right suspension (attached videos)
2) Bumper and suspension parts were removed and fitted, please check as I believe they are not fixed back properly.
3) Replacement of all those parts (suspension area) which have faced wear and tear due to incorrect diagnosis and multiple removal and replacements.
Attached all details possible in this email. Let me know in case you need further pics and videos if needed.
I hope that Tata Motors will take this matter seriously and take appropriate steps to regain my trust in your brand. As of now, I am left with a bitter taste and regret my decision to invest in a Tata vehicle.
Kindly acknowledge receipt at your earliest convenience.
Sincerely,
Begari Praveen Kumar
Was this information helpful?
Post your Comment