Hello,
This is Samir Nagure. I am a new customer of Tata Motors. I booked a Tata Tigor (Arizona Blue) on June 15, 2023, with Panchajanya Motors in Warje, Pune. One of the sales team members from Panchajanya informed me that they had a vehicle available and would deliver it on Saturday, June 24, 2023. However, after I made the booking, they informed me that the available vehicle had been allocated to another customer and they did not have any other vehicle in the Arizona Blue color. They said it would be available in the next 3-4 days. I checked with other dealers in Pune and found that Dev Motors in Bibwewadi had the vehicle in stock. I informed the Panchajanya team about this and told them I would cancel my booking with them and book with Dev Motors instead. They then tried to arrange for the vehicle and informed me that it was now available. However, there was a delay in making the vehicle available. I asked if it would be possible to deliver the vehicle on Thursday, June 29, 2023, instead of Saturday. They assured me that the vehicle would be delivered on Thursday. I have been following up with the Panchajanya team since last Friday, and they assured me that the vehicle would be delivered as promised. I have been waiting at the showroom since morning, but they are still in the process of completing the RTO documentation and license plate allocation. Now they are saying that the vehicle won't be delivered today.
Yesterday, I received an invitation from the Panchajanya team to visit the showroom and take delivery of the vehicle. I also received a WhatsApp invite for the vehicle delivery, which I have attached for your reference.
I had made plans for an outing with my family for Friday and Saturday and made the necessary bookings. I am extremely disappointed with the unsatisfactory service I have received from Panchajanya Motors. I was so excited that my first car would be arriving today, but when I reached the showroom, my happiness was shattered. I am very sad and dissatisfied with the service provided by the Panchajanya team.
I kindly request you to look into this matter on priority. Was this information helpful? | 
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