Tata Motors — delayed delivery of harrier xz - urgent intervention

xhotman

from Mumbai, Maharashtra

Address:

Najafgarh, New Delhi, New Delhi, Delhi, 110043

Dear team,

I need to escalate the my booking was for harrier xz (D) through dealer name mentioned below and account number.

Dealer - sparsh autotech pvt. Ltd.
Address - najafgarh (New delhi)

He had assured to deliver the same last date 02 days earlier but now getting delayed day by day, even he is not sure when the vehicle will reach and deliver to me on this location.

I had made all the payments in advance attached are receiving for reference.

Required you immediate support and intervention.

Customer name - virender yadav
Mobile - [protected], [protected]

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Tata Motors customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

Tata Motors Customer Care's response Hi Virender,

We sincerely apologize for the inconvenience caused. We've shared your concern with our team and they will soon connect with you to assist further.

Regards,
The Tata Motors Team

Verified Support

Aug 17, 2019

Tata Motors Customer Care's response Hi Virender,

We understand that our team has connected with you and taken a note of your concern. Rest assured that they will definitely provide an apt resolution for the same. We appreciate your patience in the meantime.

Regards,
The Tata Motors Team

Verified Support

Aug 17, 2019

Tata Motors Customer Care's response Hi Virender,

As per the update received from our team, we understand that they have contacted you and informed that the vehicle will be delivered to you within 10 days. For any further assistance, we request you to stay in touch with them and they will surely help you with it.

Regards,
The Tata Motors Team

Aug 19, 2019

Updated by xhotman Dear Team,

I had received below mail from Sparsh Team on 16th August 2019, they are asking for more 10 days time.

Kindly check and let me know what actions you had taken, all the payments were made and myself was kept in dark vehicle is about to deliver. This could not take more than two months in delivering a vehicle if we had all the system in place.

Date of booking and commitment filled form was - 10th June 2019.

"Dear Mr. Virender Yadav,

Greetings for the day!!!

This is with reference to your Booking of New Tata Harrier on Dt:-10/06/2019 with Sparsh Tata.

We would like to inform you that due to unforeseen circumstances, we will delivery your vehicle in ten working days. We appreciate your patience and confidence in Sparsh Tata and TATA
Inconvenience caused to you is deeply regretted.

Regards

Poonam

Sparsh Tata

+91 [protected]"