Tata Motors — delivering the different vehicle.

Address:

Marina motors, pantheerankavu, kozhikode, Kozhikode, Kerala

Sir i have complained through your online complaint registration vide complaint number 1-[protected]. Til;ll to date i didnt receive any reply. Thereafter i gave several calls to customer care and no action is taken.
Sir, my complaint is that. I booked a nexon zx+dual tone full option vehicle on 10/10/2018 after paying rs. 11000/ at marina motors, pantheerankavu, calicut, kerala after test drive and seeing all the features. But later on i gone through the csd purchase on 20/10/218 and got an availability certificate of above mentioned vehicle from marine motors with engine number and chasis number. Due to stoppage sales at csd in october 2018, i was inforned that csd will be opened on 12/11/2018. Marina motors gave me again the availability certificate with the same engine number and chasis without changing the validity date. I reached kochi csd after verifying all the documents they said availability certificate validity is 30/10/18, which is not acceptable. I came back to calicut and got availabilty certificate from marina motors on 13/11/18 with same engine number and chasis number. Vald upto 22/11/2018. I went to csd kochi and remitted all the amounts and received the issue note. On 15/11/18 morning i submitted the issuing note to marina motors to deliver the same vehicle.
But unfortunately on 15/11/18 marina motors staff is saying the chasis number and the engine number given is wrong, the nos bearing is single tone vehicle. So i should take this vehicle. I said no, i want dual tone xz+full option vehicle. Then they said i have to wait for a week. I agreed and wait till 7/12/2018 and received a vehicle after seeing the vehicle i asked them. This is not the same one which i have purchased. Old one it is tri colour red, white and grey on top.
The new one is red and top grey. Ok i received the vehicle and went to home and checked all the options. I realized that three this are not in this vehicle.
1. Back camera is not working while on running forward.
2. Moble chrger socket is not there in the back seat side.
3. Back light below the dicky.
4. The tri colour
I asked about that and they said that now coming vehicle dosent have these things. But i cant agree with this. This is not my mistake and they are cheating me. So i complaine tatamotor online got that complaint no. Please do something otherwise i have to go for legal actions.