[Resolved]  Tata Motors — Denial of claim for extended warranty

Address:

Jorhat, Assam

I have purchased one Tata Indigo Manza on 19th Dec’2011 and also took one year extended warranty from your dealer M/S Pragati Motors, Jorhat. I had carried out all mandatory maintenance services at your authorized dealers in due time. But recently my car starts giving some trouble. The engine stops on running condition. When approaches the dealer, M/S Pragati Motors, Jorhat, it was informed that the fuel pump is not working properly. M/S Pragati Motors booked one claim for the extended warranty. But the claim was rejected with remarks as ---“The services of the vehicle are important and mandatory and must be carried out from authorised dealer and the required consumables and parts must be replaced as recommended by the manufacturer to maintain the extended warranty policy validity. If not being carried out the claims cannot be accepted”. The cause of denial of the claim is not clear to me, as I had carried out all mandatory maintenance of the car at authorized dealers in proper time as per owner’s manual and service booklet. So I request you to take a proper necessary action from your end at earliest, so that my confidences on Tata vehicle as well as reputation of the Tata Motors remain intake. Details of the Vehicle-- Vehicle No- AS-03H 8061 Date of Purchase[protected] Extended Warranty Policy No[protected] Claim No[protected] Thanking You Yours Faithfully Samir Kumar Borkotoky B.N.Borkotoky Road Na-Ali, Jorhat 785001 Email [protected]@gmail.com Telephone—[protected]O) [protected]R) Mobile No [protected]