Tata Motors — Engine Trouble in Tata Tiago

Address:

43/4 Sunderjee Enclave, Kanker Kheda, Sardana Rd, Meerut Cantt

I had purchased a Tiago XZA (Regn No GJ 18 BK 4320) in Feb 2019 from Harsolia Brothers, Gandhinagar, Gujarat. The car is used either by me or my wife and as on date it has run around 16000 km. I would also like to mention that my car has been regularly serviced at authorized Tata Motors Service Centers only.

Ever since, the service of my car last year (kilometrage was 9000 km at that time), there has been an unusual noise when the engine revs up more than 2000 rpm. I was told by the service advisor that he has not found anything unusual with the performance of the engine.

Recently, I had got my car serviced at Sree Vasu Automobiles, Tata Motors Service Centre, Meerut on 02 June 2022 . Post the service, there was a problem that at the pickup was very low when moving the car from standstill. Also at lower RPM (slow running), there was a missing sound from the engine and I could hear a short sound coming from the exhaust. The average has also dropped considerably to about 11 kmpl, which earlier used to return almost 20 km per liter of petrol.

I had raised a complaint and the representatives checked my car thoroughly again, I was informed that there was an issue with the engine, and it requires to be opened and probably the connecting rods and crankshaft were required to be replaced the expenditure of which would be not less than 15-20k.

I fail to understand that how come a vehicle engine which is just about three and half yrs old, run barely 16000km and serviced at authorized service stations fail so prematurely. Even if I get the repair work done, the output will not be the same as a new engine. Secondly, are the engines produced by Tata so unreliable that they start failing in less than 10, 000 km.

I thank my stars that I did not buy another Tata Car, as I was quite inclined towards buying a Harrier/ Safari as a replacement to my 8 yr old Ssanyong Rexton. I also really don’t know whether my decision of purchasing a Tata Tiago which costed me almost 7 lakh rupees was correct or not. I don’t even know whether the engine in the present condition is reliable enough to use anymore or will it even last 20-25K kilometers.

In the present state, I am perplexed as to what should I do with the Car, I would request Tata Motors to provide a viable solution to the problem so that owning a Tata car is at least worth the money spent.

Warm Regards
Lt Col Pallav Katial