[Resolved]  Tata Motors — failing to return the advance.

Address:530017

Recently I planned to buy a Tata Hexa from Siva Shankar Motors, Visakhapatnam by the name of P. Geetha Devi . I gave them an advance of ₹50000 cheque ( which was deposited on the second day) during the third week of December, but to my disadvantage the loan was not sanctioned for which they tried for 2 weeks. But when the loan sanction was declined I asked them to return the money . They agreed to it and said that the payment will be reversed as it is from the same bank. After 1 1/2 week of not keeping their promise, they called me and said they need a letter of cancellation from me to reverse the payment. They could have told this before but they didn’t . Anyway I went to the branch and gave them a letter of cancellation and told them that I wouldn’t be available for the next few days to come to the showroom, but after calling up for 1 week they said it would be cancelled only if I present the reciept. This was so surprising to me as I wasn’t given any receipt and when I gave the cheque they said there would be no reciept as it would be a bank transaction. And after 1 week of arguments with the branch manager they agreed to refund the amount without the reciept . This is so wrong .i am sick of waiting . I am going to take legal action and I’ll make sure to spread this issue using various forms of communications if I don’t get a refund into my account in 1weeks.
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Apr 6, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2019
Tata Motors Customer Care's response
Hi Yashwant,

We're disappointed to hear this and would like to help you. Kindly provide your contact information and booking details via private messages, as it will help us to have the relevant team contact you for further assistance.

Regards,
The Tata Motors Team
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