| Address: | New Delhi, Delhi, 110049 | | Website: | www.concordemotors.com |
As I have done for the past 5 year, I sent the Nano for its annual service on 22 January 17. A problem had developed as the gear seemed not to work although the car could be switched on. Besides, the engine was making a grumbling sound. I sent it to Concorde Motors, Mohan Co-operative Industrial Estate, Delhi. A year back too I had sent the car to them. They presented a huge bill but the car stopped working again within a month of its returning from the workshop. At the petrol pump we discovered that the car had not been cleaned either as below the bonnet there was filth. When I complained to the supervisor at the workshop he said that he would get it done again if I took the car to the workshop. What about the acceleration, I asked. It is not working either, despite staying at the workshop for two days. He answered that I should call Tata's 24x7 service centre and ask them to repair the fault. Since it was out of warranty, I would have to shell out the additional charges. He refused to accept that he probably had NOT done any repair to service on the car, but had charged me all of Rs.3, 722/- for a car that is just about 5 years old, owner driven, meticulously maintained and regularly attended to. Now the car has been standing in the parking, as I am unable to drive it since the beginning of March this year.
Being a retired lady senior citizen, attracted to buying a Nano simply because of its attractive offer of being women-friendly, I am shocked and disappointed. Shoddy service and implausible replies and over-rated prices, is that how Tata manages the huge chain of workshops for its faithful customers?
I am attaching a photo of the bill which shows the work done, the amount charged and where it is nowhere indicated what problem the car had and how it was repaired.
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