Tata Motors — First free servicing

TATA motors refused to service my vehicle since recommended kilometer is 2000 but my total kilometers was 3000. i was not told earlier that if i cross 2000KM then service would not be done.

i fail to understand how anyone can just bring their vehicle exactly when it is 2000 kilometers. This policy should be changed by TATA. what is someone has gone on a long drive and 2000 KM is reached, is the car owner supposed to immediately look for service center.