Tata Motors — fraud in the name of free service against pre-paid gold members at concorde motors, mohan estate, sarita vihar, new delhi

Address:

C-83 2ND FLOOR DDA FLATS POCKET 11 JASOLA VIHAR, New Delhi, Delhi, 110044

Sub.: Fraud in the name of 3rd Free Service by CONCORDE MOTORS, Mathura Road, Mohan Co-op.Indl. Estate for TATA NANO Chasis No.MAT612325GKD10275. Gate Pass Issued to Customer without servicing the Vehicle is now question mark to the Service Manager of Concorde.

Ref. : 1. Comp. No. 1-[protected] Dt.24.03.19.

2. GOLD AMC CONTRACT NO. [protected].

3. 3rd Service Dt.23.03.19 & SAP Invoice No.[protected] Dt.24.03.19 Time 17.05.14.

To

The CEO & MD of Tata Motors Worldwide
Tata Motors Limited,
Mumbai -400093

Sir,

I very sorry to bring your kind notices on the grievances faced by me by your authorised partner M/s. Concorde Motors (India) Limited, Mathura Road, New Delhi :

1. That I have purchased TATA NANO emax on 20.06.17 for my spouse vide registration no. DL1CW8176 with the assurances free as well as best services from TATA with the Gold Member by paying extras.

2. That I have visited to above mentioned service center on 23.03.19(Saturday) forenoon for 3rd services as well as to rectify the previous service problems by filling the requisitin slip by Mr.Hridyanand Singh and told me to collect it on 24.03.19 at 11.00am.

3. That I again visited to service center at about 4.30pm on 24.03.19 to collect my vehicle. After waiting of half an hours and following to Mr. H. Singh, finally he issued a slip to deposit Rs.440/- in cash counter for gate pass.

4. That a SAP Gate Pass Invoice No.[protected] dated 24.03.19 issued to me at at 17.05.14p.m. and security guard instructed me that your car is at outside service center parking areas.

5. That I found in outside area, my vehicle is lying without services. Immediately I rushed to front office desk and reported everything. I called to the service manager Mr. Rajesh on his Mobile No. [protected], 42224777.

6. That the service manager found it unserviced on the spot with front office madam (photos & videos are attached).

In view of above mentioned circumstances, I lost my trust with TATA as well as CONCORDE MOTORS. There is big loopholes in the entire service management systems. Such type of serious negligence shows how this service center and their service managers are not religiously working towards the benefit of their customers at all.

My humble requests to entire management team and sr. officers to kindly go through the CCTV footage of service centers and ensure me the rights of services at the earliest.

The service center should take care and valued for time, money and harassments suffered to customers due to poor supervisions by Concorde Motors.

Thanking You,
Your's customer
Bijay Kumar Palai
[protected]

C.C. To: TATA Group Chairperson & SIAM