[Resolved] Tata Motors — frequent unserviceability of steering gear box of Indica vista LS

rakesh mm

from Mumbai, Maharashtra

Address:

Ernakulam, Kerala

1. Bearing in mind utmost dignity and respect your Company deserve I am compelled to write the following few lines for your Serious consideration 2. I am owning one TATA Vista LS (TDI Engine) registered under Kerala Gov. as KL 29D 2542 purchased on 26 Aug 2011.The Engine no is 4751BT14HYY940154 and chassis no is MAT608535BPH63679. 3. During the first 30000 kms it’s steering gear box came to a halt and get replaced at CONCORD, Perumbavoor, Ernakulam(Dt) as it was on warranty period.In the next 20000 Kms it met with same problem again and it is advised to replace the steering gear box at the servicing centre. 4. It is a matter questioning the reliability and serviceability of the product and service provided at the servicing center .I am not convinced with the advice got from Servicing Managers Mr Eldho at CONCORD, Perumbavoor and Mr Jayan at CONCORD Ernakulam to change the steering gear box at own expense. Their approach to my problem was mere negligence and devoid of responsibility. 5. It will be a non-sense act to start spending money at this early life of the vehicle .It questions even my decision to invest hard earned money on your product believing reliability and quality. 6. The technical failure caused on the product twice in such a short duration points complete unreliability. So I am not ready to change the part at my expense as I doubt it will not guarantee sustained durability again. It became an utter head ache and suffering for me and my family. 7. So I request you to involve in my case favorably through proper channel to sort out the matter as early as possible. Yours faithfully, MM Rakesh Maniyelil House Pindimana PO, Kothamangalam Ernakulam, Kerala Mob:[protected] Email:[protected]@gmail.com

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Aug 14, 2020

Complaint marked as Resolved

Jun 18, 2014

Updated by rakesh mm Same complaint has been raised through Consumer cell TATA Motors and the reply i received is attached here for your reference.I am not at all satisfied with their response as they compelling me to change/repair the part at my cost even if the problem exists with their component.

To

Mr. Rakesh Maniyelil,

Sir,
This is in reference to the telephonic conversation we had yesterday regarding the issues in your Tata Vista KL29D2542.At the outset we regret the inconvenience caused to you in this regard.The subject vehicle had reported in Concorde Motors Perumbavoor workshop with issue in Power steering assembly.Since
your vehicle’s Tata Motors warranty has expired in August 2013 and also
since your vehicle is not covered under extended warranty coverage, the Power steering assembly needs to be replaced on payment basis to rectify the issue, cost of the same is coming to Rs.14203/.As an alternate option we can do overhauling of the Power steering assembly for which the cost will be coming around Rs.7000/-.As a goodwill measure we can provide a discount of 10% on labour charges for doing these repairs.Please feel free to contact the undersigned for any further clarification required.
Regards,

S KRISHNAN
MANAGER – CUSTOMER SUPPORT (PVBU)
TATA MOTORS LTD
4th Floor | Liv N Tower
| Opp.Gold Souk | Vytilla |
Cochin -682 019 |
Mob : [protected]